Port Your Ooma Fax Number to Send FAX Mail
Ooma provides fax as part of its Ooma Office business service, so your fax number is a DID you can port to Send FAX Mail. This guide covers what Ooma requires to release the number, the authorized-contact rule, and how to move the fax line while keeping the rest of Ooma Office.
Ooma Office includes virtual fax, and the fax number you use is a DID under your Ooma business account. Porting it out means requesting release from Ooma's carrier and matching the details to your Ooma Office account, with the request coming from the account's authorized contact. You can move only the fax number and leave your Ooma voice service running. Keep the Ooma line active until the number completes its transfer.
A dedicated Ooma Fax number is a real carrier number, so it can move to Send FAX Mail through standard number portability — the checklist and steps below cover exactly how.
What you'll need to port your Ooma Fax number
- A recent Ooma Office bill listing the fax number and the account name
- Your Ooma account number and any security PIN from Ooma Office Manager
- Confirmation that the port is filed by the Ooma account's authorized contact
- The account-holder name and service address as Ooma has them on file
- The Letter of Authorization from Send FAX Mail for the fax DID
How to port your Ooma Fax number to Send FAX Mail
- 1Sign up for Send FAX Mail and start the free trial so your faxing doesn't pause
- 2In Ooma Office Manager, note the fax DID, account number, and billing details
- 3Have the authorized Ooma contact submit the port request and sign the LOA
- 4Leave the fax number active in Ooma until the cutover is scheduled
- 5Once the number activates on Send FAX Mail, remove the fax line from Ooma Office
How long does the port take?
An Ooma business DID usually ports within about one to two weeks after validation. As with any business VoIP port, the common holdup is a request that doesn't come from the authorized contact or doesn't match the Ooma account details. Confirm both before filing to keep it on track.
Getting your details from Ooma Fax
Ooma keeps the account number and billing information in Ooma Office Manager, and a port-out PIN can be requested from Ooma support. Since the fax number belongs to a business account, the port has to be authorized by the contact Ooma recognizes. Pull these details from your own Ooma account manager and verify the authorized contact before you submit.
Porting your Ooma Fax number — FAQ
You can. Releasing the fax DID leaves your Ooma Office voice lines running. Just make sure the port request names the fax number and not a voice DID.
Yes — Ooma's authorized account contact. A business VoIP provider won't release a number on a request from someone it doesn't recognize as authorized on the account.
Ooma Office Manager shows the account number in your billing area, and Ooma support can provide or confirm a port-out PIN. Have both ready so the request validates on the first try.
Don't — canceling early can release the number and cancel the port with it. Keep Ooma active until Send FAX Mail confirms the number is live, then close the fax line.
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