Port Your CocoFax Number to Send FAX Mail
If CocoFax assigned you a dedicated fax number, you can port it to Send FAX Mail instead of abandoning it. This guide walks through confirming your number is portable, what CocoFax needs to release it, and how long the transfer takes.
CocoFax offers online fax with an assigned number on its paid plans. Before planning a port, confirm you actually hold a dedicated, portable number rather than a shared or trial line, since only a number registered to you can be moved. Once that's clear, the port follows the standard process: Send FAX Mail requests release from the carrier behind your CocoFax number, matched to your account details. Keep CocoFax active until it's done.
A dedicated CocoFax number is a real carrier number, so it can move to Send FAX Mail through standard number portability — the checklist and steps below cover exactly how.
What you'll need to port your CocoFax number
- Proof of ownership — a CocoFax receipt or billing record with the number and your name
- Your CocoFax account details and account number from the CocoFax dashboard
- The account-holder name and address that CocoFax has on record
- Any release code CocoFax requires — request it from CocoFax support
- The Letter of Authorization Send FAX Mail supplies for signature
How to port your CocoFax number to Send FAX Mail
- 1Create a Send FAX Mail account and begin the free trial so faxing continues during the switch
- 2Confirm with CocoFax that your number is dedicated and portable to you
- 3Send the number and account details to Send FAX Mail and sign the LOA
- 4Ask CocoFax support for any port-out code or step they require
- 5After the number activates on Send FAX Mail, close your CocoFax account
How long does the port take?
A dedicated CocoFax local number ports on the usual one-to-two-week schedule once ownership checks out. The extra step here is verifying up front that your CocoFax number is genuinely portable to you; if it isn't a dedicated line registered in your name, there may be nothing to port, so confirm before you plan a date.
Getting your details from CocoFax
CocoFax shows account details in its dashboard, and a port-out code, where required, comes from CocoFax support. The first thing to verify is that your number is a dedicated line registered to you and not a shared or temporary one. Get these confirmations from your own CocoFax account before filing — don't assume a number is portable without checking.
Porting your CocoFax number — FAQ
It has to be a dedicated number registered to you, not a shared or trial line. Ask CocoFax to confirm your number is portable and in your name before you start the request.
Proof that you own the number and, if they require it, a release code from their support. Provide the account details from your CocoFax dashboard so they line up with the port request.
Yes — Send FAX Mail's trial covers your outbound faxing immediately, and inbound stays at CocoFax until cutover. Keep CocoFax active so the number remains eligible to move.
Bringing your number in doesn't carry a separate port-in fee. You pay your regular Send FAX Mail plan once the number is set up on your account.
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