Secure Fax Solutions for Pharmacies & Prescription Processing
Pharmacies receive a constant stream of inbound prescription faxes from prescribers, process prior authorization requests with insurance payers, and coordinate DME prescriptions and controlled substance orders — all via fax channels that regulators and prescribers have standardized around for decades. A pharmacy fax line that goes down or a missed prior authorization fax can delay a patient's medication for days.
Common Documents
Compliance
Prescription faxes are protected health information under HIPAA, and pharmacies handling controlled substance prescriptions must also comply with DEA regulations specifying how Schedule II-V prescriptions may be transmitted. Electronic fax transmission of prescriptions must satisfy DEA requirements for controlled substances, and pharmacies must maintain a HIPAA Business Associate Agreement with their fax service provider. Send FAX Mail provides BAA coverage for all pharmacy PHI transmissions.
Starter
- 600 fax pages per month
- 1 dedicated fax number
- Send & receive faxes
- Fax to email delivery
- Fax history & downloads
- No per-page overage charges
Professional
- 2,000 fax pages per month
- 3 dedicated fax numbers
- HIPAA compliance + self-serve BAA
- Sign documents before sending
- Priority delivery
- No per-page overage charges
Business
- 5,000 fax pages per month
- 5 dedicated fax numbers
- HIPAA compliance + self-serve BAA
- Public API & webhooks
- Audit logs
- Team roles & permissions
- Priority support
Enterprise
- 8,000 fax pages per month
- 10 dedicated fax numbers
- Everything in Business
- Public API & signed webhooks
- Dedicated support
- Custom integrations
No per-page overage. No activation fees. No contracts. Cancel anytime.
Every plan includes US & Canada faxing up to your monthly page limit. You can also fax internationally — international pages simply count for more toward that limit (the amount varies by country). No surprise charges: reaching your limit prompts an upgrade, never a per-page bill.
Pharmacies Fax — FAQ
Send FAX Mail provides the HIPAA-compliant transmission infrastructure for prescription faxes. For Schedule II controlled substances, DEA regulations have specific requirements for electronic transmission. Pharmacies should consult their DEA compliance officer regarding specific electronic prescription requirements for controlled substances.
Inbound faxes are delivered to your email inbox and cloud archive immediately upon receipt — typically within seconds of the prescriber sending. Pharmacists receive email notifications for every inbound fax so urgent prescriptions are never delayed in a queue.
Send FAX Mail handles heavy inbound fax volume with no busy signal risk. For high-volume pharmacies sending large numbers of prior authorization requests, the Enterprise plan at $169.99/month carries 8,000 outbound pages a month — and because there are no per-page charges, a pharmacy that blasts dozens of prior auths during a busy refill week stays on its flat monthly rate.
Why this matters
The HIPAA Security Rule requires technical safeguards to protect electronic protected health information when it is transmitted over a network.
Source: U.S. HHS — 45 CFR § 164.312(e)(1)Modernize your pharmacies fax workflow
Start your 7-day free trial. No credit card required.
7-day free trial · No credit card required