Confidential Fax for Mental Health Providers & Therapists
Mental health providers work with some of the most sensitive protected health information in clinical practice — psychiatric evaluations, therapy progress notes, mental health assessments, and treatment plans that carry enhanced legal protections beyond standard HIPAA requirements. Patients trust therapists, psychologists, and psychiatrists with information that must be handled with exceptional discretion.
Common Documents
Compliance
Mental health records receive enhanced protection under HIPAA and, for substance abuse treatment records, under 42 CFR Part 2, which imposes stricter disclosure restrictions than standard HIPAA. Psychotherapy notes require a separate patient authorization for disclosure and cannot be included in a general medical records release. Mental health providers must ensure their fax service provider signs a HIPAA BAA and maintains appropriate security controls. Send FAX Mail provides BAA coverage and AES-256 encryption for all mental health record transmissions.
Starter
- 600 fax pages per month
- 1 dedicated fax number
- Send & receive faxes
- Fax to email delivery
- Fax history & downloads
- No per-page overage charges
Professional
- 2,000 fax pages per month
- 3 dedicated fax numbers
- HIPAA compliance + self-serve BAA
- Sign documents before sending
- Priority delivery
- No per-page overage charges
Business
- 5,000 fax pages per month
- 5 dedicated fax numbers
- HIPAA compliance + self-serve BAA
- Public API & webhooks
- Audit logs
- Team roles & permissions
- Priority support
Enterprise
- 8,000 fax pages per month
- 10 dedicated fax numbers
- Everything in Business
- Public API & signed webhooks
- Dedicated support
- Custom integrations
No per-page overage. No activation fees. No contracts. Cancel anytime.
Every plan includes US & Canada faxing up to your monthly page limit. You can also fax internationally — international pages simply count for more toward that limit (the amount varies by country). No surprise charges: reaching your limit prompts an upgrade, never a per-page bill.
Mental Health Fax — FAQ
Yes. HIPAA treats psychotherapy notes as a special category requiring separate patient authorization for disclosure. Send FAX Mail does not control what information you transmit, but our platform provides the secure, encrypted transmission infrastructure required for any mental health PHI — including psychotherapy notes when proper patient authorization exists.
Yes. Solo practitioners handle relatively low fax volumes. The Starter plan at $12.99/month covers 600 pages with HIPAA BAA included — a complete solution for a private practice therapist who needs to transmit treatment plans, prior authorizations, and coordination of care letters.
All fax data transmitted through Send FAX Mail is encrypted in transit using TLS 1.2+ and stored at rest using AES-256. Access to your account is protected by authentication controls, and we maintain immutable transmission logs documenting every disclosure.
Why this matters
The HIPAA Security Rule requires technical safeguards to protect electronic protected health information when it is transmitted over a network.
Source: U.S. HHS — 45 CFR § 164.312(e)(1)Modernize your mental health fax workflow
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