Fax Solutions for Home Health Agencies & Care Coordinators
Home health agencies operate in a uniquely distributed care environment — field clinicians visit patients at home, care coordinators work remotely, and supervising physicians may be in different facilities. Physician certifications, home health orders, visit summaries, and medication administration records must move quickly and securely between the field, the agency office, and the ordering physician.
Common Documents
Compliance
Home health agencies must comply with CMS Conditions of Participation, which require physician certifications (CMS-485) be completed and signed before reimbursable home health care begins, and recertified every 60 days. HIPAA applies to all patient records transmitted between the agency, physicians, and payers. Send FAX Mail's HIPAA BAA and encrypted transmission satisfy the security requirements for home health PHI communications between distributed care team members.
Starter
- 600 fax pages per month
- 1 dedicated fax number
- Send & receive faxes
- Fax to email delivery
- Fax history & downloads
- No per-page overage charges
Professional
- 2,000 fax pages per month
- 3 dedicated fax numbers
- HIPAA compliance + self-serve BAA
- Sign documents before sending
- Priority delivery
- No per-page overage charges
Business
- 5,000 fax pages per month
- 5 dedicated fax numbers
- HIPAA compliance + self-serve BAA
- Public API & webhooks
- Audit logs
- Team roles & permissions
- Priority support
Enterprise
- 8,000 fax pages per month
- 10 dedicated fax numbers
- Everything in Business
- Public API & signed webhooks
- Dedicated support
- Custom integrations
No per-page overage. No activation fees. No contracts. Cancel anytime.
Every plan includes US & Canada faxing up to your monthly page limit. You can also fax internationally — international pages simply count for more toward that limit (the amount varies by country). No surprise charges: reaching your limit prompts an upgrade, never a per-page bill.
Home Health Fax — FAQ
Yes. Send FAX Mail's mobile app allows field clinicians to photograph completed visit summary forms and fax them to the agency office or ordering physician from their smartphone. This keeps clinical documentation flowing without nurses returning to the office to use a fax machine.
Home health orders and certifications faxed through Send FAX Mail generate timestamped delivery confirmations. These records document when the CMS-485 was transmitted to the ordering physician for signature and when the signed certification was returned — supporting CMS audit documentation.
The Starter plan at $12.99/month is a fit for small agencies with a handful of active patients. As your patient census grows and CMS-485 recertifications pile up, the Professional plan at $39.99/month gives larger clinical teams a bigger monthly page allowance with HIPAA BAA included; if a busy recert cycle pushes you past the allowance, you simply move up a plan rather than paying any per-page fee.
Why this matters
The HIPAA Security Rule requires technical safeguards to protect electronic protected health information when it is transmitted over a network.
Source: U.S. HHS — 45 CFR § 164.312(e)(1)Modernize your home health fax workflow
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