Question 1

Do I need RingCentral's phone system to use RingCentral Fax?

Accepted Answer

RingCentral Fax is technically a standalone product, but it's designed as part of an ecosystem built for businesses that use RingCentral for calls, video, and messaging. If you only need fax, you're paying for infrastructure designed around capabilities you don't need. Send FAX Mail is purpose-built for fax.

Question 2

How does Send FAX Mail's pricing line up against RingCentral Fax?

Accepted Answer

Both start near $12.99/month — RingCentral bundles about 750 pages, Send FAX Mail's Starter includes 600. The real difference is what you're paying for: RingCentral's fax sits inside a VoIP platform, while Send FAX Mail's entire product is fax. Step up to the Professional plan at $27.99/month for 2,000 pages, three numbers, and HIPAA included, and annual billing knocks two months off either way.

Question 3

What happens if I send more pages than my Send FAX Mail plan includes?

Accepted Answer

There are no per-page overage charges on Send FAX Mail — if you regularly run past your monthly allowance you simply move up to a higher tier with more included pages. That keeps your bill predictable instead of tacking on metered charges the way fax add-ons inside larger phone platforms often do.

Question 4

Is Send FAX Mail easier to use than RingCentral Fax?

Accepted Answer

Yes. RingCentral's interface is designed for enterprise IT teams managing multi-user phone systems. Send FAX Mail is designed for individuals and businesses who need to send and receive faxes — nothing more, nothing less. Most users are sending their first fax within minutes of signing up.

Feature	RingCentral Fax	Send FAX Mail
Starting price	$12.99/mo (750 pages)	$12.99/mo (600 pages)
HIPAA BAA	Higher tiers only	From Professional ($27.99)
Designed for fax-only users	No — VoIP phone system focus	Yes — fax-first product
Interface simplicity	Enterprise complexity	Simple, intuitive
If you exceed your pages	Per-page overage charges	Upgrade tier — no per-page fees
Try before you buy	No free trial of fax-only	7-day free trial (send-only)
Annual savings	Annual billing available	Annual saves 2 months

RingCentral Fax Is Bolted Onto a Phone Platform — Send FAX Mail Is Fax-First

RingCentral Fax vs Send FAX Mail

Send FAX Mail Pricing

Starter

Professional

Business

Enterprise

Switching from RingCentral Fax — FAQ

Save 0% — switch from RingCentral Fax today