HelloFax Is Being Phased Out — Switch to Send FAX Mail Before It Disappears
HelloFax was absorbed into Dropbox Sign and has an uncertain product roadmap that should make any user nervous about long-term reliability. Their free allotment is practically useless — 5 pages total ...
HelloFax vs Send FAX Mail
HelloFax was absorbed into Dropbox Sign and has an uncertain product roadmap that should make any user nervous about long-term reliability. Their free allotment is practically useless — 5 pages total lifetime, not per month. There's no HIPAA compliance on any tier, no mobile app for on-the-go faxing, and customer support limited to email tickets. If you're currently on HelloFax, now is the right time to move to a service with a clear future, HIPAA compliance from the Professional plan up, and a 7-day free trial you can start without a credit card.
| Feature | HelloFax | Send FAX Mail |
|---|---|---|
| Starting price | $9.99/mo | $12.99/mo |
| Pages included | 300 pages | 600 pages (Starter) |
| HIPAA compliance | Not available on any tier | Included from Professional up |
| Mobile app | No | iOS and Android apps |
| Free trial | 5 pages total, ever | 7-day trial, no credit card |
| Product certainty | Uncertain — absorbed by Dropbox | Dedicated fax product |
| Reaching your page limit | Per-page overage charges | Upgrade tier — no per-page fees |
| Phone support | No | Available |
Send FAX Mail Pricing
See what you'd pay with us instead of HelloFax
Starter
- 600 fax pages per month
- 1 dedicated fax number
- Send & receive faxes
- Fax to email delivery
- Fax history & downloads
- No per-page overage charges
Professional
- 2,000 fax pages per month
- 3 dedicated fax numbers
- HIPAA compliance + self-serve BAA
- Sign documents before sending
- Priority delivery
- No per-page overage charges
Business
- 5,000 fax pages per month
- 5 dedicated fax numbers
- HIPAA compliance + self-serve BAA
- Public API & webhooks
- Audit logs
- Team roles & permissions
- Priority support
Enterprise
- 8,000 fax pages per month
- 10 dedicated fax numbers
- Everything in Business
- Public API & signed webhooks
- Dedicated support
- Custom integrations
No per-page overage. No activation fees. No contracts. Cancel anytime.
Switching from HelloFax — FAQ
HelloFax has been absorbed into the Dropbox Sign brand with an unclear long-term product roadmap. While it hasn't been formally discontinued, the uncertainty makes it worth migrating to a fax-focused service like Send FAX Mail that isn't a side product of a document signing platform.
No. HelloFax does not offer HIPAA compliance on any plan, making it unsuitable for healthcare providers, therapists, and any business transmitting protected health information. Send FAX Mail includes a signed HIPAA BAA from the Professional plan ($39.99/month) upward.
Yes. Send FAX Mail has native iOS and Android apps that provide the full fax experience on mobile — sending, receiving, archive access, and delivery confirmation. HelloFax has no mobile app.
HelloFax is $9.99/month for 300 pages; Send FAX Mail's Starter is $12.99/month but doubles that to 600 pages. Step up to Professional at $39.99/month and you get 2,000 pages plus a HIPAA BAA — something HelloFax can't match at any price. Annual billing on Send FAX Mail saves you two months.
Save 20% — switch from HelloFax today
Plans from $12.99/month. No contracts, no activation fees. Start your free trial.
7-day free trial · No credit card required