Ooma Fax Requires a Phone Plan — Send FAX Mail Requires Nothing Else
Ooma's fax service is not a standalone product — it's an add-on to Ooma Office, their VoIP phone system. To get Ooma fax, you must first subscribe to Ooma Office at $19.95+/month, which means you're p...
Ooma Fax vs Send FAX Mail
Ooma's fax service is not a standalone product — it's an add-on to Ooma Office, their VoIP phone system. To get Ooma fax, you must first subscribe to Ooma Office at $19.95+/month, which means you're paying for a phone system just to access fax functionality. There's no HIPAA BAA available, the fax features are limited compared to dedicated fax services, and setup requires Ooma hardware or an existing Ooma account. Send FAX Mail is a standalone fax service that starts at $12.99/month — no phone system subscription required, no hardware, and a 7-day free trial so you can send faxes before committing. Need HIPAA? It's included from the Professional plan at $39.99/month, something Ooma's fax add-on can't offer at any price.
| Feature | Ooma Fax | Send FAX Mail |
|---|---|---|
| Starting price | $19.95/mo (requires phone plan) | $12.99/mo standalone |
| Standalone fax service | No — requires Ooma Office | Yes — fax only |
| HIPAA compliance | No BAA available | BAA from Professional ($39.99) |
| Hardware required | May require Ooma hardware | No hardware needed |
| Pages included | 250 pages | 600 pages (Starter) |
| If you exceed your pages | $0.05/page overage | Upgrade tier — no per-page fees |
| Try before you buy | No fax-only free trial | 7-day free trial (send-only) |
| Contract required | No | No |
Send FAX Mail Pricing
See what you'd pay with us instead of Ooma Fax
Starter
- 600 fax pages per month
- 1 dedicated fax number
- Send & receive faxes
- Fax to email delivery
- Fax history & downloads
- No per-page overage charges
Professional
- 2,000 fax pages per month
- 3 dedicated fax numbers
- HIPAA compliance + self-serve BAA
- Sign documents before sending
- Priority delivery
- No per-page overage charges
Business
- 5,000 fax pages per month
- 5 dedicated fax numbers
- HIPAA compliance + self-serve BAA
- Public API & webhooks
- Audit logs
- Team roles & permissions
- Priority support
Enterprise
- 8,000 fax pages per month
- 10 dedicated fax numbers
- Everything in Business
- Public API & signed webhooks
- Dedicated support
- Custom integrations
No per-page overage. No activation fees. No contracts. Cancel anytime.
Switching from Ooma Fax — FAQ
No. Ooma Fax is only available as part of an Ooma Office subscription. You cannot use Ooma for fax alone — you must also pay for and maintain a VoIP phone plan. Send FAX Mail is a completely standalone service.
Because you must add the cost of Ooma Office ($19.95+/month) to get fax capability, Ooma Fax is effectively more expensive than it appears. Send FAX Mail's standalone Starter plan at $12.99/month delivers 600 pages of dedicated fax — with no per-page overage charges — for less than the phone subscription Ooma requires before fax even turns on.
No. Ooma does not provide a HIPAA Business Associate Agreement for their fax service, so healthcare providers cannot use Ooma Fax to transmit PHI. Send FAX Mail includes a HIPAA BAA starting with the Professional plan at $39.99/month, which also covers 2,000 pages and three fax numbers for a clinic or practice.
With Send FAX Mail, you can be sending faxes within minutes of signing up — no hardware to order, no phone system to configure. Ooma requires hardware setup or existing account configuration before fax is available.
Save 60% — switch from Ooma Fax today
Plans from $12.99/month. No contracts, no activation fees. Start your free trial.
7-day free trial · No credit card required