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The Recovery Village Fax Number — Send an Admissions Packet

Faxing a referral to The Recovery Village means reaching the admissions team that opens the case — this page shows how, securely and confidentially. Headquartered in Umatilla, Florida, The Recovery Village handles admissions, records, and benefits for people throughout Florida and the Southeast. Since an admissions packet is PHI and may hold Part 2-protected records, this page covers the right destination team and a compliant way to send it.

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The Recovery Village Fax Number

Use The Recovery Village's admissions or records-request page for the right department, then confirm it still accepts fax

Hours: A fax line receives pages any hour, but the The Recovery Village team that verifies benefits and processes records works during business hours.

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What You Can Fax to The Recovery Village

  • Utilization-review and continued-stay documents
  • Discharge summaries and continuing-care plans
  • A history and physical, assessment, and clinical notes
  • Insurance verification and prior-authorization for treatment
  • Court, probation, or drug-court status letters
Tip: Mark all pages with the identifiers (name, date of birth, case number) that The Recovery Village needs to reconnect a split record. Direct the cover sheet to the admissions and intake team or the records office, with a callback number for questions. Confirm the program still accepts fax before you send — many now use admissions or referral portals — and save the transmission receipt.

Getting someone admitted to The Recovery Village

An admission to The Recovery Village starts with the intake team that screens referrals and verifies benefits. Send the assessment, the current medication list, and a signed release so intake can act on it. Note the referral source on the cover sheet so the admissions coordinator can follow up.

From referral to admission at The Recovery Village

A residential admission to The Recovery Village runs through the intake team that screens the clinical picture. Intake verifies benefits and screens for medical needs before confirming an admission date. Confirm the admissions fax with The Recovery Village, since intake and records keep their own lines.

Faxing PHI to The Recovery Village the compliant way

Anything with a person's treatment history headed to The Recovery Village is protected under HIPAA, and SUD records under Part 2 as well. A confidential record does not belong on a machine other people share or on an app that shows ads. Send FAX Mail encrypts pages in transit and keeps a confirmation of delivery — a safer route to The Recovery Village than a public machine, from $12.99/month.

Faxing to The Recovery Village — FAQ

No. Documents go to different lines at The Recovery Village depending on the team. What you send to the admissions and intake team will not reach the medical-records and release-of-information office. Match the document to the department, then send to that specific line. When in doubt, ask The Recovery Village for the team by name.

Put the person's full name, date of birth, and any case or record number on every page. On the cover sheet, name the admissions and intake team or the records office so it lands with the right team. Send it as one combined PDF so the pages stay in order. Clear labeling is what keeps a multi-page record together at The Recovery Village.

Faxes reach The Recovery Village whenever you send, but when they are handled varies by team. The intake team may take referrals evenings and weekends; records staff work weekday business hours. Little routine paperwork is processed on weekends or holidays. Expect same-day handling only for the items the program watches for.

It is, provided your fax service encrypts the pages in transit. HIPAA frames how PHI should be protected in transit, and 42 CFR Part 2 adds heightened protection for substance-use records. On Send FAX Mail you send from your phone or computer over an encrypted connection — safer for records to The Recovery Village than a public machine. A secure send protects both you and the person the record belongs to.

A residential referral to The Recovery Village routes to the intake coordinator. Attach the clinical summary and the consent so intake can act. Keep the delivery confirmation in case intake asks whether it arrived. Put the person's identifiers on every page so it is matched cleanly. That keeps the request moving without a second round trip.

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