The Bridge Fax Number — Records and 42 CFR Part 2 Consent
Need to send or request treatment records from The Bridge? Those go through its records office on a signed consent — and substance-use records need the stricter 42 CFR Part 2 consent, not just a HIPAA release. The Bridge, a community mental-health and addiction-services center in New York, New York, takes in referrals, records, and consents by fax and online. Because these records are protected health information — and, for SUD care, 42 CFR Part 2 records — this guide covers where to send them and how to keep the transmission compliant.
The Bridge Fax Number
Confirm the fax number with the specific The Bridge program or the medical-records office, since intake and records keep separate lines
Hours: The Bridge's intake and records offices generally keep weekday business hours; a fax sent overnight is worked the next business day, while crisis services follow their own schedule.
Send a Fax NowWhat You Can Fax to The Bridge
- Release-of-information consents (HIPAA and, for SUD records, 42 CFR Part 2)
- Coordination records with primary care and hospitals
- Referrals for counseling, psychiatry, and addiction services
- Medication-management and coordination notes
- Crisis-assessment and safety-plan documents
Getting a record to or from The Bridge
Release of information at The Bridge runs through a records office and a signed, program-specific consent. Because SUD records carry heightened protection, confirm the exact consent form the program requires before you send. Address the cover sheet to the medical-records and release-of-information office so it reaches the right desk.
Labeling a fax so The Bridge can match it
A clear cover sheet is what keeps a faxed record matched to the right case at The Bridge. Put the person's full name, date of birth, and any case or record number on every page. That routing detail is what ties the record to the correct team at The Bridge.
Confidentiality and your fax to The Bridge
Sending an assessment or referral to The Bridge means sending protected health information, which sets the bar for the channel. HIPAA's Security Rule expects protected health information to be safeguarded in transit, and 42 CFR Part 2 adds heightened protection for substance-use records. For records this sensitive, Send FAX Mail's HIPAA-eligible Professional plan ($39.99/month) supports a signed BAA and encrypts every page to The Bridge in transit; a 7-day free trial lets you start.
Faxing to The Bridge — FAQ
No. The Bridge keeps separate faxes for admissions, benefits, and records, so there is no one central number. What you send to the intake and access team will not reach the medical-records and release-of-information office. Identify the destination before sending so nothing is misrouted. Sending to the wrong desk only delays the paperwork.
At minimum, the person's name, date of birth, and case or record number belong on each page. Note the target team — the intake and access team, records, or the utilization-review and benefits team — on the cover sheet. With identifiers and destination clear, nothing gets misrouted. Check the details once before you send so nothing bounces back.
You can send to The Bridge any time, though routine paperwork is worked during business hours. Admissions often runs extended hours, while the medical-records and release-of-information office keeps a weekday schedule. Routine requests follow the normal queue rather than jumping ahead. A brief follow-up call confirms an urgent fax to The Bridge was seen.
Yes, when the channel is secure. HIPAA frames how PHI should be protected in transit, and 42 CFR Part 2 adds heightened protection for substance-use records. Send FAX Mail encrypts pages in transit and keeps a confirmation of delivery for documents going to The Bridge, from $12.99/month. Choose the secure channel first, then confirm the number for The Bridge.
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