Tend Fax Number — Fax Dental Records the HIPAA Way

Faxing dental records to Tend is allowed under HIPAA — but only over a secure channel, which is where most people slip. Headquartered in New York, New York, Tend operates family dental office locations serving patients across New York and the surrounding region. This guide covers the compliant way to send PHI plus how to reach the right desk at the practice.

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Tend Fax Number

Check Tend's website or your paperwork for the office fax, then verify it is still monitored before sending records

Hours: Incoming faxes are received at any hour, but when they are worked depends on the office's schedule.

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What You Can Fax to Tend

Pre-operative medical clearance from a physician
A signed HIPAA records-release authorization
Dental X-rays, panoramic images, and imaging reports
A prescription or pharmacy-authorization request
A specialist referral with the patient's history

Tip: Mark all pages with the patient's name and, when there is one, the account or member number Tend needs to reconnect a split request. State the document and the patient's name on the cover sheet so Tend routes it on the first try. Check whether Tend wants the document by fax or a portal, then send it the way the office expects and save the confirmation.

The secure way to fax Tend

Anything with a patient's history or identifiers headed to Tend is protected data under HIPAA. Encryption in transit is what keeps a patient's records and identifiers out of the wrong hands. On Send FAX Mail every page to Tend is encrypted in transit and comes with a delivery confirmation; plans start at $12.99/month after a 7-day free trial.

Insurance claims and attachments at Tend

Beyond referrals, Tend handles the everyday claim paperwork — attachments, predeterminations, and prior authorizations — that keeps benefits flowing. The plan verifies the member and the documentation before it approves or prices the claim. Send the full packet at once so review is not waiting on a second fax.

The cover sheet for a fax to Tend

How you label the pages decides whether Tend can reconnect them if they get separated. Put the patient's full name and date of birth, and the subscriber ID when it is a claim, on every page. With the name, date of birth, and destination clear, the fax lands where it should on the first try.

Faxing to Tend — FAQ

Put the patient's full name and date of birth, and your own name, on every page. Note the document type and the patient's name on the cover sheet. That keeps the pages matched to the right chart at Tend. Check the details once before you send so nothing has to be resent.

Faxes reach Tend whenever you send, but a form is reviewed when the office is open. The team processes paperwork during the days the office is open. A document sent overnight is picked up the next business day. Send early in the day so an urgent form is handled before the office closes.

A chart, an X-ray, or a claim attachment headed to Tend is PHI under HIPAA. Releasing them to another party runs on a signed HIPAA authorization from the patient. So send the pages over a secure, encrypted channel and confirm the destination before you fax.

The answer varies by document and by office. A referral may go through an e-referral portal even when a records release is still faxed. So confirm Tend still accepts fax before you send, and use its portal when that is what it asks for. Confirming the channel first is the honest shortcut with Tend.

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