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Mountain Valley Hospice Fax Number — Send the Election and Certification

Electing the Medicare hospice benefit with Mountain Valley Hospice starts with the signed election statement and the CTI, so the right fax is the admissions line. As a community-based nonprofit hospice, Mountain Valley Hospice in Mount Airy, North Carolina receives faxed orders, records, and referral packets for hospice patients across the Carolinas. Because these documents carry patient health information, this guide covers both where to send them and how to keep the transmission compliant.

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Mountain Valley Hospice Fax Number

Use Mountain Valley Hospice's referral or records-request instructions to find where to send documents

Hours: Routine records processing runs Monday to Friday; urgent hospice orders reach the on-call clinician around the clock.

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What You Can Fax to Mountain Valley Hospice

  • Comfort-kit and medication orders coordinated with the pharmacy
  • Face-to-face (F2F) recertification encounter documentation
  • Durable medical equipment (DME) orders — a hospital bed, oxygen, or a wheelchair
  • The certification of terminal illness (CTI)
  • The signed hospice election statement
Tip: Mark all pages with the patient identifiers (name, date of birth, record number) that Mountain Valley Hospice needs to reconnect a split record. Direct the cover sheet to the admissions and referral office or the office handling the request, with a callback number for questions. Group the pages into a single fax and hold onto the confirmation in case you need to prove it arrived.

Faxing the hospice election and CTI to Mountain Valley Hospice

A patient choosing hospice with Mountain Valley Hospice signs the election statement, and it goes to admissions with the certification of terminal illness. The election statement names the hospice, the effective date, and the patient's acknowledgment of the comfort-focused plan of care. Send the election statement, the CTI, and the F2F note together so nothing arrives split.

Getting orders to the hospice care team at Mountain Valley Hospice

Faxing comfort-kit and symptom-management orders to Mountain Valley Hospice means reaching the clinical office that coordinates them with the pharmacy. The hospice care team matches the order to the patient's plan of care before it is carried out. Confirm the current clinical fax with Mountain Valley Hospice before sending a time-sensitive comfort-care order.

Faxing PHI to Mountain Valley Hospice the compliant way

Anything with a patient's history headed to Mountain Valley Hospice is protected data under HIPAA. Encryption in transit and a compliant provider are what keep the transmission within the rules. With Send FAX Mail you send from your phone or computer over a HIPAA-compliant, encrypted connection — Professional is $39.99/month and Business $79.99/month — appropriate for charts sent to Mountain Valley Hospice.

Faxing to Mountain Valley Hospice — FAQ

Label each page with the patient's name, date of birth, and record number. State the specific Mountain Valley Hospice office the fax is for on the cover sheet. Attach the signed ROI authorization when the fax is a records request. The identifiers matter as much as the records themselves.

The machines accept faxes around the clock; staff processing depends on the office. Routine records and intake are staffed on weekdays. The hospice on-call line handles urgent comfort-care orders after hours. Routine copies follow the office's normal queue rather than jumping ahead.

It can be, with the right service. An unsecured machine in a shared space cannot promise the confidentiality the rules expect. Send FAX Mail includes HIPAA from the Professional plan at $39.99/month and encrypts documents in transit for records bound for Mountain Valley Hospice. Compliance is about how the pages travel, not only where they land at Mountain Valley Hospice.

Ask the specific Mountain Valley Hospice office for its working fax before you send. Call Mountain Valley Hospice and ask for the admissions and referral office or the office you are reaching. Confirming the line first is a two-minute step that prevents a misrouted record. A confirmed line beats a guessed one on documents this sensitive.

Send the election statement and CTI to the hospice admissions team. Get the working admissions fax from Mountain Valley Hospice directly. Send the election statement, the CTI, and the current comfort-care orders. Confirm the current fax with Mountain Valley Hospice before you send. The result is a clean hand-off to the right team at Mountain Valley Hospice for the patient and family.

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