Question 1

Why does UT Health Tyler still use fax?

Accepted Answer

As a regional medical center, UT Health Tyler exchanges patient records, lab results, and insurance authorizations with providers and payers across East Texas. Fax stays one of the most widely accepted HIPAA-compliant ways to move that information, since nearly every clinic and insurer can receive it.

Question 2

What does it cost to fax from Tyler?

Accepted Answer

Send FAX Mail starts at $12.99/mo for sending and receiving, with no machine or phone line to keep. Each plan includes a monthly page allowance, and if a busy East Texas office needs more, it moves up a plan rather than paying per page, so the bill stays easy to predict.

Question 3

Can a Tyler clinic try faxing before subscribing?

Accepted Answer

Yes. A 7-day free trial lets you send faxes without a card up front, so a UT Health-area office can test a referral or authorization workflow first. After the trial, plans start at $12.99/mo, each with a monthly page allowance you can size up as your volume grows.

Question 4

Can I choose a fax number in Tyler?

Accepted Answer

Yes. You select your fax number at signup at no extra charge, and it works for sending to and receiving from any US number. Everything runs through your email inbox or our app.

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