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Ashley Heights Home Fax Number — Request and Send Resident Records

Release of information at Ashley Heights Home runs on a signed authorization; here is how to send records in or request a copy. As a community group home in Aberdeen, North Carolina, Ashley Heights Home coordinates care and active treatment for a small number of residents in a community home setting for a small number of residents in a home setting across the Carolinas. Because a resident's chart and program plan are protected health information, this guide covers both where to send them and how to keep the transmission compliant.

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Ashley Heights Home Fax Number

Use Ashley Heights Home's or its operating agency's instructions to find where to send documents

Hours: Because residents live on-site, someone is always on the floor; the records and QIDP staff who work referrals and consent paperwork, however, keep business hours, so plan routine faxes accordingly.

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What You Can Fax to Ashley Heights Home

  • Release-of-information requests for a resident's record
  • Hospital or urgent-care discharge instructions to reconcile at the home
  • Appointment results and specialist consult reports for a resident
  • Guardian and support-coordinator consent and case-management paperwork
  • Pharmacy medication orders and refill authorizations
Tip: Put the resident's name and date of birth on each page so Ashley Heights Home can match it cleanly. Direct the cover sheet to records, nursing, or the program team at Ashley Heights Home, with a callback number for questions. Group the pages into a single fax and hold onto the confirmation in case you need to prove it arrived.

The records-request path at Ashley Heights Home

Release of information at Ashley Heights Home runs on a signed authorization — often signed by the resident's guardian — not a casual phone request. Because a resident may have a legal guardian, the release often carries the guardian's signature rather than the resident's. Address the cover sheet to the records staff at Ashley Heights Home so it reaches the right desk.

What to put on a fax to Ashley Heights Home

Documents that arrive at Ashley Heights Home without identifiers are the ones that get set aside. Name the receiving staff — the records staff, the nursing station, or the QIDP or house manager — at the top of the cover sheet. Keeping the pages in one job avoids a half-received document at Ashley Heights Home.

Sending resident records to Ashley Heights Home without cutting corners

Because these documents hold health information about a resident, the transport to Ashley Heights Home has to be compliant. The rules turn on using a secure, compliant service rather than a public or ad-supported one. On Send FAX Mail, HIPAA coverage is included from the $39.99/month Professional tier up, and every page to Ashley Heights Home is encrypted in transit with a delivery confirmation.

Faxing to Ashley Heights Home — FAQ

Include the identifiers staff use to match a chart: full name and date of birth. Add a cover sheet addressed to nursing or records at Ashley Heights Home with your callback number. Send it as one combined PDF so the pages stay in order. Clear labeling is what keeps a multi-page document together at Ashley Heights Home.

Ashley Heights Home receives faxes at any hour, and nursing is on-site around the clock, but the office staff who process paperwork keep business hours. Nursing coverage is continuous, unlike a clinic that closes overnight. Send anything routine early in the day so it does not wait over a closed office. A quick call ahead helps staff watch for a time-sensitive page.

Yes — HIPAA permits faxing protected health information when the channel is secure. HIPAA turns on using a compliant, encrypted service rather than a public one. Send FAX Mail encrypts pages in transit and includes HIPAA starting at $39.99/month — safer for PHI headed to Ashley Heights Home than a public machine. A secure send protects both you and the resident whose record it is.

The current line comes from Ashley Heights Home directly. Reach Ashley Heights Home by phone and confirm the fax it uses today. A quick check beats faxing PHI to a number that has moved. That confirmation is the difference between a delivered record and a lost one.

Medication orders for a resident of Ashley Heights Home go to the on-site nursing or house staff, while records requests may run through the parent agency. Get the current fax from Ashley Heights Home directly. Send the signed release with a records request. Confirm the current fax with Ashley Heights Home before you send. It is a small step that saves a follow-up call later.

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