Willowbrook Hospice Fax Number — Send the Election and Certification
Electing the Medicare hospice benefit with Willowbrook Hospice starts with the signed election statement and the CTI, so the right fax is the admissions line. As a community-based nonprofit hospice, Willowbrook Hospice in Cookeville, Tennessee receives faxed orders, records, and referral packets for hospice patients across the mid-South. Because these documents carry patient health information, this guide covers both where to send them and how to keep the transmission compliant.
Willowbrook Hospice Fax Number
Reach the Willowbrook Hospice office that owns your request and confirm its fax before sending
Hours: Admissions and records keep weekday hours; the hospice on-call line receives time-sensitive orders after hours.
Send a Fax NowWhat You Can Fax to Willowbrook Hospice
- Interdisciplinary group (IDG) plan-of-care updates
- Face-to-face (F2F) recertification encounter documentation
- Medical records and release-of-information (ROI) authorizations
- The signed hospice election statement
- Physician orders and verbal-order signatures
How the hospice election reaches Willowbrook Hospice
Electing the Medicare hospice benefit with Willowbrook Hospice starts with the signed election statement and the certification of terminal illness (CTI). Both the hospice medical director and, initially, the attending physician sign the certification for the first benefit period. Address the cover sheet to the admissions office so the election reaches the team that opens the case.
Faxing physician orders to Willowbrook Hospice
Verbal-order signatures and interim orders at Willowbrook Hospice go to the hospice care team that carries them out. A durable medical equipment order — a hospital bed, oxygen, or a wheelchair — is coordinated with the DME vendor on receipt. Include the patient's name and date of birth so staff match it to the right chart.
Sending patient charts to Willowbrook Hospice without cutting corners
Because these documents hold health information, the transport to Willowbrook Hospice has to be compliant. Encryption in transit and a compliant provider are what keep the transmission within the rules. Send FAX Mail encrypts pages in transit and includes HIPAA from the Professional plan at $39.99/month, with the Business plan at $79.99/month for higher volume — a safer route for records going to Willowbrook Hospice than a public machine.
Faxing to Willowbrook Hospice — FAQ
Include the three identifiers staff use to match a chart: full name, date of birth, and medical record number. Note the target office — medical records, admission intake, or the hospice care team — on the cover sheet. Attach the signed ROI authorization when the fax is a records request. A missing identifier is the usual reason a fax sits in a queue at Willowbrook Hospice.
Willowbrook Hospice receives faxes at any hour, but the offices that process them keep set schedules. Processing at medical records generally runs Monday through Friday during business hours. The hospice on-call line handles urgent comfort-care orders after hours. Flag anything time-sensitive on the cover sheet so it is not treated as routine.
Yes — HIPAA permits faxing protected health information when the channel is secure. A consumer app is not enough; the channel has to be encrypted and compliant, which rules out shared office machines. Send FAX Mail includes HIPAA from the Professional plan at $39.99/month and encrypts documents in transit for records bound for Willowbrook Hospice. Choose the secure channel first, then confirm the number for Willowbrook Hospice.
The current line comes from Willowbrook Hospice directly, since office numbers change. Check Willowbrook Hospice's referral or medical-records page, then verify the line by phone. That one verification keeps sensitive pages out of the wrong queue. The office that receives the fax is the authority on its own number.
A hospice referral and the certification of terminal illness go to the admissions and referral office. Confirm the admissions fax with Willowbrook Hospice before sending the referral. Attach the DNR or POLST and the discharge summary for the referral. Keep the transmission confirmation in case you need to show it went through. The result is a clean hand-off to the right team at Willowbrook Hospice for the patient and family.
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