VNA Care Fax Number — Send Physician Orders and the Plan of Care
Need to fax physician orders or a signed CMS-485 plan of care to VNA Care? Those go to the clinical team that manages the patient's care, not a general fax line. Based in Worcester, Massachusetts, VNA Care is a community visiting nurse association and a community home health nonprofit serving patients throughout the Boston area and greater New England. Because these documents carry patient health information, this guide covers both where to send them and how to keep the transmission compliant.
VNA Care Fax Number
Use VNA Care's referral or records-request instructions to find where to send documents
Hours: Intake and records keep weekday hours; the association's on-call line receives time-sensitive orders after hours.
Send a Fax NowWhat You Can Fax to VNA Care
- The signed CMS-485 plan of care and recertification orders
- Wound-care and skilled-nursing orders
- Physician orders and verbal-order signatures
- Medical records and release-of-information (ROI) authorizations
- Therapy (PT, OT, and speech) evaluation and orders
How patient-care orders reach VNA Care
A prescriber sending orders to VNA Care reaches the clinical team or the records office that files them. A complete order — patient identifiers, the instruction, and the physician's signature — is actioned fastest. Include the patient's name and date of birth so staff match it to the right chart.
How to find VNA Care's current fax number
Rather than trust an old listing, get the current fax straight from VNA Care. Call VNA Care and ask for the referral intake office or the office you are trying to reach. Once you have the working number from VNA Care, keep it with the patient's file for next time.
Faxing PHI to VNA Care the compliant way
A patient's records are protected health information, so how you fax them to VNA Care matters. HIPAA permits faxing PHI over a compliant, encrypted service — not a shared office machine or a free app. Send FAX Mail includes HIPAA and encryption starting at $39.99/month, so PHI headed to VNA Care travels over a compliant channel instead of a fax machine in a shared office.
Faxing to VNA Care — FAQ
At minimum, the patient's name, date of birth, and medical record number belong on each page. Direct the cover sheet to the correct VNA Care office and include a number staff can call. Send it as one combined PDF so the pages stay in order. Check the details once before you send so nothing bounces back.
You can send to VNA Care any time, though routine paperwork is worked during business hours. Routine records and intake are staffed on weekdays. A records request sent overnight is worked the next business day, while urgent orders go to the on-call team. A brief follow-up call confirms an urgent fax to VNA Care was seen.
Yes, when the transport is compliant. An unsecured machine in a shared space cannot promise the confidentiality the rules expect. Send FAX Mail covers HIPAA on the Professional ($39.99/month) and Business ($79.99/month) plans for documents going to VNA Care. Handled that way, the records stay within the rules end to end.
A number copied from a search result may be stale; VNA Care has the current one. Call VNA Care and ask for the referral intake office or the office you are reaching. Keep the working number with the patient's file for next time. Note the number the first time so the next fax to VNA Care is quicker.
Physician orders go to the visiting-nurse clinical team that carries out patient care, not to intake. Confirm the clinical-team fax with VNA Care before sending a time-sensitive order. Note the patient identifiers, the order, and a callback number for the nurse. Send the whole packet as one job so nothing arrives split. It is a small step that saves a follow-up call later.
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