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The Hartford Fax Number — Fax Claims and Documents

The Hartford routes claims, policy changes, and beneficiary designations through separate departments, so there is no single fax number that covers everything you might send. Your policy paperwork or a call to The Hartford's claims line will point you to the right one for your request. Faxing remains a practical way to submit proof of loss documentation and appeals when you want a dated record of what you sent.

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The Hartford Fax Number

Contact The Hartford for department-specific fax number

Hours: The Hartford claims department typically operates Monday-Friday, 8:00 AM - 6:00 PM ET.

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What You Can Fax to The Hartford

  • Insurance claims
  • Policy change requests
  • Beneficiary designation changes
  • Proof of loss documentation
  • Appeals and grievances
Tip: Write your policy number on every page, and add the claim number too if your matter already has one open. For a property or auto claim, the cover page should state the date of loss, a short description of the damage, and a phone number where an adjuster can reach you. Sending through Send FAX Mail gives you a delivery confirmation you can reference if The Hartford asks when the documents arrived.

Faxing to The Hartford — FAQ

It depends on what you're sending, because claims, beneficiary changes, and appeals are handled by different units at The Hartford. Check the documents that came with your policy or ask the claims representative directly. Putting your paperwork through the wrong department's line is the most common reason a submission stalls.

Yes, faxed claim documentation is accepted as long as your policy number appears on each page and the claim number is included once a claim is open. Send FAX Mail returns a delivery confirmation, which serves as your proof that the claim reached The Hartford on a particular date.

Most claims are acknowledged within one to three business days. Depending on the type of loss and how much supporting documentation is involved, full review can run two to four weeks.

The claims team generally works Monday through Friday, 8:00 AM to 6:00 PM Eastern. A fax sent overnight will sit in the queue, but staff only process documents during those business hours.

List your policy number, the claim number, the date of loss, and your contact information so the adjuster can match the documents to your file. Keeping the cover page complete reduces the chance The Hartford has to call you back for missing details.

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