The Hanover Insurance Group Fax Number — Submit Claims and Documents
Need to submit a claim to The Hanover Insurance Group? Claim documents go to the team processing your file, not a general fax line. The Hanover Insurance Group, a property and casualty insurer based in Worcester, Massachusetts, takes in claims and supporting documents for policyholders across the Boston area and greater New England. Because these documents carry your policy and personal details, this guide covers both where to send them and how to keep the transmission secure.
The Hanover Insurance Group Fax Number
Confirm the fax with the The Hanover Insurance Group claims team or the adjuster on your file, since claims, underwriting, and subrogation each keep their own line
Hours: Faxes reach The Hanover Insurance Group whenever you send, but a document sent overnight is worked the next business day.
Send a Fax NowWhat You Can Fax to The Hanover Insurance Group
- Cancellation and reinstatement forms
- Accident and incident reports
- Supporting documents (photos, estimates, receipts)
- Policy change requests
- Declarations and coverage-verification requests
Getting your claim to the right desk at The Hanover Insurance Group
Getting claim documents to The Hanover Insurance Group starts with the department that owns your file. Missing a single requested document is the usual reason a claim stalls. Name the receiving department on the cover sheet so it reaches the right desk.
Getting proof-of-loss documents to The Hanover Insurance Group
To send proof of loss and supporting documents to The Hanover Insurance Group, they go to the claims department on your claim. Missing a requested document is the usual reason a claim sits unworked. Keep the delivery confirmation as a dated record that the documents arrived.
Keeping documents to The Hanover Insurance Group private
Because these documents hold personal and financial information, the channel you use matters. Under financial-privacy and state insurance-privacy expectations, the transport should be secure rather than a public one. Send FAX Mail sends your document over an encrypted connection with a delivery confirmation — plans start at $12.99/month, with a 7-day free trial and no card to begin.
Faxing to The Hanover Insurance Group — FAQ
Ask the specific The Hanover Insurance Group desk for its working fax before you send. Reach The Hanover Insurance Group and ask for the claims department or the desk you are trying to send to. Keep the working number with your paperwork for next time. A confirmed line beats a guessed one on documents this sensitive.
It depends on the department. A signed proof-of-loss form may still be faxed even when photos and estimates go through the portal. Match the document to the channel The Hanover Insurance Group wants, and it lands with the right desk the first time. The channel that works is whichever one the receiving department actually asks for.
No. Documents go to different fax lines at The Hanover Insurance Group depending on the department. As a property and casualty insurer, it splits incoming faxes across the claims department and the individual desks. Match the department to your document, then send to that specific line. Which line is right depends on the department, not the property and casualty insurer as a whole.
Every page should carry your policy number and any claim or appeal reference number. Direct the cover sheet to the correct The Hanover Insurance Group team and include a number staff can call. Send it as one combined PDF so the pages stay in order. The identifiers matter as much as the document itself.
Yes — a claim and its proof of loss are commonly accepted by fax to the claims team. Include the date of loss, a damage description, and a callback number. Check whether the adjuster prefers an online claim portal before faxing. A brief call ahead helps staff watch for a time-sensitive fax. It is a small step that saves a follow-up call later.
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