Port Your SRFax Number to Send FAX Mail
Moving from SRFax to Send FAX Mail? Your SRFax number can come along. SRFax issues U.S. and Canadian numbers, and the porting path differs slightly by country. Here's what SRFax requires to release a number, the wait to expect, and how to file the request cleanly.
SRFax provides U.S. and Canadian local and toll-free numbers, and it's known among clinics for HIPAA-oriented faxing. When you leave, the number itself is portable through the standard process for the country it belongs to. A U.S. SRFax number ports under U.S. rules; a Canadian number ports under Canadian rules. Because SRFax handles a lot of healthcare accounts, keep your compliance obligations in mind and don't cancel until the number has fully moved.
A dedicated SRFax number is a real carrier number, so it can move to Send FAX Mail through standard number portability — the checklist and steps below cover exactly how.
What you'll need to port your SRFax number
- A recent SRFax invoice showing the number and the account holder
- Your SRFax account number or account ID from the SRFax customer portal
- The account-holder name and address recorded on your SRFax account
- Any port-out authorization code SRFax requires — open a support ticket to confirm
- The Letter of Authorization that Send FAX Mail prepares for signature
How to port your SRFax number to Send FAX Mail
- 1Create your Send FAX Mail account and begin the free trial so faxing continues during the switch
- 2Note whether your SRFax number is U.S. or Canadian, since that sets the porting rules
- 3Submit the port request and a recent SRFax bill to Send FAX Mail and sign the LOA
- 4Open a port-out request with SRFax support if they require one on their end
- 5Once the number activates on Send FAX Mail, close your SRFax account
How long does the port take?
A U.S. SRFax local number usually completes in about one to two weeks; toll-free takes longer via the registry. Canadian ports run on Canada's portability timelines, which can differ from the U.S., so ask both SRFax and Send FAX Mail for a country-specific estimate. As always, an exact match between the LOA and SRFax's records keeps it moving.
Getting your details from SRFax
SRFax typically wants a support ticket to start a port-out, and they'll confirm the account ID and any authorization code from there. Retrieve your account details from the SRFax portal and note the number's country before you file. These are values only your SRFax account holds — pull them yourself rather than relying on a guessed code.
Porting your SRFax number — FAQ
Send FAX Mail includes HIPAA support from the Professional plan up, so a healthcare workflow can continue after the move. Handle the port and your BAA before you route protected health information through the new number.
Not exactly — each country has its own portability rules and timelines. Identify whether your SRFax number is U.S. or Canadian first, then ask for an estimate specific to that country.
Generally yes. SRFax tends to handle port-outs through their support channel, where they confirm your account ID and any code the losing side needs. Start that ticket early so it doesn't hold up the transfer.
Your outbound faxing runs on Send FAX Mail from day one via the trial, and inbound keeps landing at SRFax until cutover. There's no dead period as long as you leave SRFax active until the number transfers.
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