Port Your MyFax Number to Send FAX Mail
You can take your MyFax number with you when you leave. MyFax numbers move to Send FAX Mail through standard number portability. Below: the exact checklist MyFax ports require, how long local versus toll-free lines take, and where MyFax keeps the account number you'll need.
The number MyFax gave you is a portable carrier number, not something locked to their app. To move it, Send FAX Mail files a portability request against the carrier that currently serves your MyFax line. MyFax offers local, toll-free, and some international numbers; U.S. local and toll-free numbers port under U.S. rules, while an international MyFax number follows that country's rules and may not be portable at all. Confirm your number type first.
A dedicated MyFax number is a real carrier number, so it can move to Send FAX Mail through standard number portability — the checklist and steps below cover exactly how.
What you'll need to port your MyFax number
- The latest MyFax billing statement showing the number and account name
- Your MyFax account number, found in the account and billing area of the MyFax site
- The registered account-holder name and address on the MyFax account
- A port PIN if MyFax has applied one — ask MyFax support to verify
- The signed LOA supplied by Send FAX Mail
How to port your MyFax number to Send FAX Mail
- 1Register for Send FAX Mail and switch on the free trial so outbound faxing never pauses
- 2Confirm your MyFax number is a U.S. local or toll-free line (international numbers have different rules)
- 3Send the port details and a recent MyFax bill to Send FAX Mail and sign the authorization
- 4Keep MyFax paid and active while the carriers coordinate the transfer date
- 5After the number goes live on Send FAX Mail, cancel MyFax and download anything you want to save
How long does the port take?
A U.S. local MyFax number generally ports within about a week or so of business days; a toll-free MyFax number needs roughly two to four weeks through the toll-free registry. An international MyFax number is a different case — check with MyFax whether it can be ported at all before you plan around it.
Getting your details from MyFax
MyFax shows the account number in the billing section of your online account; a port-out passcode, where one exists, is issued by MyFax support. Collect the account number and the exact billing name and address, and settle the number-type question up front. Those details come from your own MyFax account — we can't retrieve them on your behalf.
Porting your MyFax number — FAQ
Maybe not. International portability depends on the destination country's rules, and some numbers can't be released. Ask MyFax directly about your specific number before assuming it will move.
It's in the billing or account-details area when you log into MyFax. If you can't spot it, a recent MyFax invoice lists it, or their support can read it back to you.
Yes — an active MyFax account is what keeps the number eligible to port. Stopping payment or canceling mid-port risks the number being released and the request failing.
Send FAX Mail confirms when the number activates on your account, and a test fax to it will arrive in your Send FAX Mail history. That's your signal that it's safe to close MyFax.
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