Port Your MetroFax Number to Send FAX Mail
Switching away from MetroFax doesn't mean giving up the fax number people already use to reach you. MetroFax local and toll-free numbers can be ported to Send FAX Mail. This page walks through the documents the port needs, the realistic wait, and how to keep the transfer from bouncing back.
MetroFax assigns real carrier numbers, so moving one to Send FAX Mail follows the same number-portability process as any phone number. You send a port request that tells MetroFax's underlying carrier to hand the number to Send FAX Mail's carrier. Because MetroFax offers both local and toll-free lines, the first thing to check is which kind you have — it sets the timeline. Whichever it is, don't close MetroFax until the number has landed.
A dedicated MetroFax number is a real carrier number, so it can move to Send FAX Mail through standard number portability — the checklist and steps below cover exactly how.
What you'll need to port your MetroFax number
- A current MetroFax bill listing the number and the name it's billed under
- Your MetroFax account number from the billing area of your dashboard
- The account-holder name and address as MetroFax has them recorded
- A port passcode if MetroFax has one on the account — MetroFax support can confirm
- The Letter of Authorization, which Send FAX Mail prepares for you to sign
How to port your MetroFax number to Send FAX Mail
- 1Open a Send FAX Mail account and use the free trial to keep sending while the number transfers
- 2Pull your MetroFax account number and confirm whether your line is local or toll-free
- 3File the port with Send FAX Mail, attach a recent MetroFax bill, and sign the LOA
- 4Respond quickly to any validation query so the request doesn't time out
- 5When the cutover lands, your MetroFax number answers on Send FAX Mail — close MetroFax afterward
How long does the port take?
Expect a local MetroFax number to complete in a handful of business days to about two weeks. Toll-free MetroFax numbers move through the toll-free registry and generally need two to four weeks. Matching the LOA to MetroFax's billing record is what keeps either one on schedule.
Getting your details from MetroFax
Your MetroFax account number sits in the billing section of your online dashboard; a port-out PIN, if required, comes from MetroFax support. Gather the account number, the billing name and address, and confirm the line type before filing — those are the fields the port validates against. We rely on you to read them from your MetroFax account rather than guessing at them.
Porting your MetroFax number — FAQ
Check your MetroFax dashboard or a bill — the number's format tells you. It matters because toll-free numbers use a separate registry that adds a couple of weeks to the port compared with a local number.
They continue arriving in MetroFax until the number switches over, so nothing goes missing mid-transfer. Save any stored faxes from MetroFax before you cancel, since access ends when the account closes.
No — bringing your existing number in is part of switching, with no separate port-in charge. You'll just pay your regular Send FAX Mail plan once you're set up.
It can be rejected, almost always because the name, address, or account number on the request doesn't line up with MetroFax's records. Correcting the mismatched field and resubmitting clears it.
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