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Novant Health Fax Number — Sending Records, Referrals, and Authorizations

Novant Health is a nonprofit system with hospitals and clinics across North Carolina and into South Carolina and Georgia. Because Novant operates many facilities, records and referrals go to the health information management office of the individual hospital or Novant clinic, not to one shared fax line. The number you need is printed on the release-of-information form the facility returns, tied to that location in your MyChart-based Novant portal, or provided when you call its medical records desk. Confirm the number matches the department you're sending to, since a Novant imaging center and its hospital HIM office use different lines.

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Novant Health Fax Number

Ask the specific Novant Health hospital or clinic for its health information management fax number

Hours: Novant Health medical records offices generally operate Monday through Friday, 8:00 AM to 5:00 PM Eastern time. Hospital clinical units accept urgent faxes 24/7.

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What You Can Fax to Novant Health

  • Medical records and continuity-of-care summaries
  • Referral and specialist consultation forms
  • Prior-authorization and pre-certification requests
  • Prescription and medication renewal requests
  • Lab, pathology, and imaging results
Tip: These pages carry protected health information, so route them through a HIPAA-eligible service rather than a shared machine; Send FAX Mail's Business plan at $79.99/month covers that and gives you a timestamped delivery receipt. Write the patient's full name, date of birth, and Novant medical record number on every page, not just the cover, so nothing is orphaned if a long set is split during scanning. Name the receiving Novant department on the cover so it's routed without a call back to you.

Faxing to Novant Health — FAQ

Records stay with the facility that created them, so care in North Carolina versus South Carolina or Georgia may sit in separate HIM offices. Send your signed authorization to the specific site holding the records you need, and ask whether it can pull the other location's chart or whether a second request is required.

Routine release-of-information requests are usually finished within several business days, with larger charts taking longer. If the records are due before a specific appointment or procedure, mark that date on the cover sheet and follow up ahead of time rather than assuming same-day processing.

The portal is good for viewing results, messaging your team, and sharing some documents electronically, and Novant exchanges records with many connected providers. Even so, a complete legal chart for an unconnected provider, insurer, or attorney typically still moves by a faxed authorization to the facility's HIM office.

The requesting office faxes a records request with the patient's signed authorization to the Novant facility's HIM line. Adding the patient's full name, date of birth, Novant MRN if known, and the date range of care speeds the match, and a clear return fax number sends the copies straight back.

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