Novant Health Home Care Fax Number — Send Medical Records and Release Requests
Need to send or request a patient's records from Novant Health Home Care? Those go through its records office on a signed release, not a general fax line. Novant Health Home Care is the home care arm of a local health system, a hospital-affiliated home health agency in Wilmington, North Carolina, caring for patients across the Carolinas. Because a patient's chart is protected health information, this guide covers both where to send it and how to keep the transmission compliant.
Novant Health Home Care Fax Number
Confirm the right fax with the Novant Health Home Care office handling your referral
Hours: Intake and records keep weekday hours; the agency's on-call line receives time-sensitive orders after hours.
Send a Fax NowWhat You Can Fax to Novant Health Home Care
- Face-to-face (F2F) encounter documentation
- A hospital discharge summary and transition-of-care referral
- Updated medication lists and reconciliation
- Wound-care and skilled-nursing orders
- Medical records and release-of-information (ROI) authorizations
The records-request path at Novant Health Home Care
Release of information at Novant Health Home Care runs through a dedicated records office on a signed authorization. Staff confirm the patient identifiers on the authorization before releasing anything. List the exact dates and record types you need so nothing is missed.
Identifiers your fax to Novant Health Home Care needs
A clear cover sheet is what keeps a faxed record matched to the right patient at Novant Health Home Care. Name the receiving office — medical records or the clinical team — at the top of the cover sheet. Send multi-page records as one combined PDF so the documents stay in order.
Protected health information and Novant Health Home Care
Anything with a patient's history headed to Novant Health Home Care is protected data under HIPAA. A consumer fax app is not enough; the channel needs to be encrypted and HIPAA-compliant. On Send FAX Mail, HIPAA coverage is included from the $39.99/month Professional tier up, and every page to Novant Health Home Care is encrypted in transit with a delivery confirmation.
Faxing to Novant Health Home Care — FAQ
No. Novant Health Home Care routes faxes to separate office lines, so medical records and the referral intake office do not share a number. Each office — records, intake, the clinical team — answers a different fax. Match the office to your document, then send to that specific line. Keep the confirmed number with the patient's file so you are not searching next time.
Put the patient's full name, date of birth, and medical record number on every page. State the specific Novant Health Home Care office the fax is for on the cover sheet. Send it as one combined PDF so the pages stay in order. Complete, legible identifiers are what move the request fastest.
The machines accept faxes around the clock; staff processing depends on the office. Routine records and intake are staffed on weekdays. A records request sent overnight is worked the next business day, while urgent orders go to the on-call team. Plan routine requests for a weekday morning when the office is fully staffed.
Yes — HIPAA permits faxing protected health information when the channel is secure. An unsecured machine in a shared space cannot promise the confidentiality the rules expect. Send FAX Mail covers HIPAA on the Professional ($39.99/month) and Business ($79.99/month) plans for documents going to Novant Health Home Care. The safeguard is the service you use, not the act of faxing.
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