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Moments Hospice Fax Number — Send Physician and Comfort-Care Orders

Need to fax physician orders, a comfort-kit order, or a DME request to Moments Hospice? Those go to the hospice care team that manages the patient's comfort, not a general fax line. As an independently operated hospice provider, Moments Hospice in West Des Moines, Iowa receives faxed orders, records, and referral packets for hospice patients across the Midwest. Because these documents carry patient health information, this guide covers both where to send them and how to keep the transmission compliant.

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Moments Hospice Fax Number

Reach the Moments Hospice office that owns your request and confirm its fax before sending

Hours: Routine records processing runs Monday to Friday; urgent hospice orders reach the on-call clinician around the clock.

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What You Can Fax to Moments Hospice

  • A hospice referral from a hospital, SNF, or physician
  • The signed hospice election statement
  • Physician orders and verbal-order signatures
  • Prior-authorization and Medicare hospice benefit eligibility documents
  • DNR, POLST, and advance-directive documents
Tip: Mark all pages with the patient identifiers (name, date of birth, record number) that Moments Hospice needs to reconnect a split record. Direct the cover sheet to the admissions and referral office or the office handling the request, with a callback number for questions. Group the pages into a single fax and hold onto the confirmation in case you need to prove it arrived.

Getting orders to the hospice care team at Moments Hospice

A prescriber sending orders to Moments Hospice reaches the hospice care team or the records office that files them. A complete order — patient identifiers, the instruction, and the physician's signature — is actioned fastest. Include the patient's name and date of birth so staff match it to the right chart.

How equipment orders reach Moments Hospice

Faxing an equipment request to Moments Hospice means reaching the clinical office that authorizes the hospital bed or oxygen. Oxygen and a hospital bed are common same-day requests when a patient's comfort changes, so mark the fax time-sensitive. Confirm the current clinical fax with Moments Hospice before sending an urgent equipment request.

Faxing PHI to Moments Hospice the compliant way

Anything with a patient's history headed to Moments Hospice is protected data under HIPAA. The rules turn on using a secure, compliant service rather than a public or ad-supported one. Send FAX Mail includes HIPAA and encryption starting at $39.99/month, so PHI headed to Moments Hospice travels over a compliant channel instead of a fax machine in a shared office.

Faxing to Moments Hospice — FAQ

Incoming faxes to Moments Hospice are never turned away by the hour, but processing is not always immediate. Administrative offices keep a Monday-to-Friday schedule. Time-critical orders are picked up at any hour by the on-call hospice clinician. A brief follow-up call confirms an urgent fax to Moments Hospice was seen.

Yes — HIPAA permits faxing protected health information when the channel is secure. Faxing itself is accepted for PHI; the transport is what has to be secure. Send FAX Mail's Business plan at $79.99/month is HIPAA-compliant and suited to charts sent to Moments Hospice. Handled that way, the records stay within the rules end to end.

Get it from the office that will receive the document rather than an old listing. Many hospices take referrals through a portal or a shared EHR now, so confirm Moments Hospice still accepts fax. That one verification keeps sensitive pages out of the wrong queue. Note the number the first time so the next fax to Moments Hospice is quicker.

Release of information begins with a signed ROI request to the records office. Moments Hospice routes the request to the records staff who pull the chart. Include the patient's name, date of birth, and the record types and date range. They release the copies to the recipient you named after processing.

Send orders to the clinical office, which files them against the patient's plan of care. Ask Moments Hospice for the current clinical line first. Note the patient identifiers, the order, and a callback number for the on-call nurse. Put the patient identifiers on every page so it is matched cleanly. Doing it that way avoids the most common cause of a delay.

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