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Massachusetts General Hospital Fax Number — Send Medical Records and Referrals

Massachusetts General Hospital in Boston is a large academic medical center where each clinical service, from cardiology to oncology to the medical records office, maintains its own fax line. Records requests, physician referrals, and pre-authorization paperwork all route to different departments, so there is no single number that reaches every team. Because you are sending protected health information, use a HIPAA-compliant service and address the cover sheet to the named department or physician so it reaches the correct unit at Mass General.

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Massachusetts General Hospital Fax Number

Contact Mass General for department-specific fax number

Hours: Massachusetts General Hospital medical records department typically operates Monday-Friday, 8:00 AM - 5:00 PM local time. Emergency departments accept faxes 24/7.

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What You Can Fax to Massachusetts General Hospital

  • Medical records and patient history
  • Physician referral forms
  • Insurance pre-authorization requests
  • Prescription requests and renewals
  • Lab and imaging results
Tip: Put the patient's full name, date of birth, and medical record number on every page, and name the receiving department or attending physician on the cover sheet so it routes correctly inside the hospital. Send protected health information only through a HIPAA-compliant fax service. Send FAX Mail's Business plan at $79.99 per month covers HIPAA with encryption, which matters when faxing records and lab results to a hospital like Mass General.

Faxing to Massachusetts General Hospital — FAQ

No. Mass General is a large Boston hospital where individual departments and the medical records office each keep their own fax line. Contact the specific service you need, or the records office for a chart request, to get the right number.

Use a HIPAA-compliant fax service and put the patient's name, date of birth, and medical record number on each page. Name the receiving department on the cover sheet so the records reach the correct team inside the hospital.

It is, provided you send through a compliant service. Send FAX Mail's Business plan at $79.99 per month includes HIPAA compliance and encryption, which is appropriate for medical records, referrals, and lab results.

Address the cover sheet to the specific clinic or physician handling the patient, and include the patient identifiers plus your callback number. Referrals sent to a named service move through internal routing more quickly than those without a department.

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