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Lightways Hospice Fax Number — Send Physician and Comfort-Care Orders

Need to fax physician orders, a comfort-kit order, or a DME request to Lightways Hospice? Those go to the hospice care team that manages the patient's comfort, not a general fax line. Based in Joliet, Illinois, Lightways Hospice is a community-based nonprofit hospice and a community hospice and palliative care organization serving patients and families throughout the Chicago region. Because these documents carry patient health information, this guide covers both where to send them and how to keep the transmission compliant.

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Lightways Hospice Fax Number

Reach the Lightways Hospice office that owns your request and confirm its fax before sending

Hours: Routine records processing runs Monday to Friday; urgent hospice orders reach the on-call clinician around the clock.

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What You Can Fax to Lightways Hospice

  • Medical records and release-of-information (ROI) authorizations
  • Bereavement and continuing-care enrollment forms
  • Physician orders and verbal-order signatures
  • Interdisciplinary group (IDG) plan-of-care updates
  • The certification of terminal illness (CTI)
Tip: Label each page with the patient's name, date of birth, and record number — those three identifiers are what staff use to match a chart at Lightways Hospice. Address the cover sheet to the exact team you are reaching at Lightways Hospice, and include a number where staff can reach you. Send everything in one PDF rather than several faxes, and keep the confirmation for your records.

Faxing physician orders to Lightways Hospice

A prescriber sending orders to Lightways Hospice reaches the hospice care team or the records office that files them. A signed verbal order confirms an instruction the hospice nurse already recorded in the chart. Note the ordering physician and a callback number so the on-call nurse can verify a question.

Ordering equipment for a patient of Lightways Hospice

Getting equipment into the home for a patient of Lightways Hospice starts with a DME order to the clinical team that coordinates the vendor. A clear order — the item, the clinical reason, and the delivery address — moves the equipment fastest. Send the DME order with any supporting orders so the request is complete on the first fax.

Sending patient charts to Lightways Hospice without cutting corners

Faxing PHI to Lightways Hospice is allowed, but the service you use has to protect it. A walk-in machine in a shared space cannot promise the confidentiality the rules expect. On Send FAX Mail, HIPAA coverage is included from the $39.99/month Professional tier up, and every page to Lightways Hospice is encrypted in transit with a delivery confirmation.

Faxing to Lightways Hospice — FAQ

Lightways Hospice receives faxes at any hour, but the offices that process them keep set schedules. Records and admission-intake offices work weekday business hours. Urgent referrals and comfort-care orders reach the on-call clinician at any hour regardless of the office schedule. Plan routine requests for a weekday morning when the office is fully staffed.

Yes — HIPAA permits faxing protected health information when the channel is secure. Faxing itself is accepted for PHI; the transport is what has to be secure. Send FAX Mail includes HIPAA and encryption from $39.99/month for faxes to Lightways Hospice. The safeguard is the service you use, not the act of faxing.

The current line comes from Lightways Hospice directly, since office numbers change. Many hospices take referrals through a portal or a shared EHR now, so confirm Lightways Hospice still accepts fax. Verifying the office and the line up front is the honest shortcut. Skip the stale listing and confirm the line at the source.

Submit a signed release-of-information authorization to medical records at Lightways Hospice. Lightways Hospice routes the request to the records staff who pull the chart. Put the patient identifiers and the requested dates on the authorization. Once processed, Lightways Hospice releases the records to you or the party you named.

Hospice referrals route to the admissions office, apart from a records request. Confirm the admissions fax with Lightways Hospice before sending the referral. Attach the DNR or POLST and the discharge summary for the referral. Put the patient identifiers on every page so it is matched cleanly. That keeps the referral moving without a second round trip.

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