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Highland Rivers Behavioral Health Fax Number — Send Protected Records the Compliant Way

Faxing treatment records to Highland Rivers Behavioral Health is allowed under HIPAA — but substance-use records also fall under the stricter 42 CFR Part 2, so the channel and the consent both matter. Highland Rivers Behavioral Health, a community mental-health and addiction-services center in Cartersville, Georgia, takes in referrals, records, and consents by fax and online. This page walks through a compliant send, the consent Part 2 records need, and finding the correct team at the program.

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Highland Rivers Behavioral Health Fax Number

Confirm the fax number with the specific Highland Rivers Behavioral Health program or the medical-records office, since intake and records keep separate lines

Hours: Highland Rivers Behavioral Health's intake and records offices generally keep weekday business hours; a fax sent overnight is worked the next business day, while crisis services follow their own schedule.

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What You Can Fax to Highland Rivers Behavioral Health

  • Referrals for counseling, psychiatry, and addiction services
  • Release-of-information consents (HIPAA and, for SUD records, 42 CFR Part 2)
  • Intake and access referral packets
  • Medication-management and coordination notes
  • Coordination records with primary care and hospitals
Tip: Every page should carry the person's full name, date of birth, and case or record number so nothing is orphaned at Highland Rivers Behavioral Health. State which community behavioral-health center team the fax is for on the cover sheet so it is routed on the first try. Include the required release-of-information consent — a 42 CFR Part 2 consent for substance-use records is more specific than a general HIPAA release — and keep the delivery confirmation.

Confidentiality and your fax to Highland Rivers Behavioral Health

Sending an assessment or referral to Highland Rivers Behavioral Health means sending protected health information, which sets the bar for the channel. HIPAA's Security Rule expects protected health information to be safeguarded in transit, and 42 CFR Part 2 adds heightened protection for substance-use records. Send FAX Mail encrypts pages in transit and keeps a confirmation of delivery — a safer route to Highland Rivers Behavioral Health than a public machine, from $12.99/month.

Getting a record to or from Highland Rivers Behavioral Health

Getting records to or from Highland Rivers Behavioral Health starts with its health-information staff. Turnaround depends on the request; routine copies are processed in the order they arrive. Address the cover sheet to the medical-records and release-of-information office so it reaches the right desk.

The honest way to get Highland Rivers Behavioral Health's fax number

Because Highland Rivers Behavioral Health keeps separate lines for admissions, benefits, and records, the number you need belongs to the specific team. Check Highland Rivers Behavioral Health's admissions or records-request page for the team you need, then verify the line by phone. A quick verification beats faxing sensitive pages to a number that has moved.

Faxing to Highland Rivers Behavioral Health — FAQ

Faxes reach Highland Rivers Behavioral Health whenever you send, but when they are handled varies by team. Routine records and benefits are staffed on weekdays; intake may be available longer. Routine requests follow the normal queue rather than jumping ahead. Routine copies follow the team's normal queue rather than jumping ahead.

It is, provided your fax service encrypts the pages in transit. Protected treatment records belong on an encrypted connection rather than a public or ad-supported tool. Send FAX Mail encrypts pages in transit and keeps a confirmation of delivery for documents going to Highland Rivers Behavioral Health, from $12.99/month. Handled that way, the records stay protected end to end.

The right number depends on which team should receive the document. Reach Highland Rivers Behavioral Health by phone and confirm the fax the specific team uses today. Verifying the team and the line up front is the honest shortcut. A confirmed line beats a guessed one on documents this sensitive.

Fax still works for many Highland Rivers Behavioral Health documents, but admissions increasingly go through a portal. An admissions portal routes the referral straight to intake, which can be faster for a new case. If the program asks for a portal upload, use it; if it accepts fax, confirm the current line. The channel that works is whichever one the program actually asks for.

Records to Highland Rivers Behavioral Health may require a Part 2 consent for substance-use information. Attach the correct consent so the records can be released. Ask whether Highland Rivers Behavioral Health accepts the referral by fax or a secure intake portal. Name the receiving team on the cover sheet so it is not misrouted. That keeps the request moving without a second round trip.

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