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Heritage Medical Equipment and Supplies Fax Number — Send a DME Order

Need to fax a physician's DME order to Heritage Medical Equipment and Supplies? It goes to the intake team that fills it, not a general fax line. Based in Burlington, Iowa, Heritage Medical Equipment and Supplies fills physician-ordered equipment for patients throughout the Midwest. Because a DME order carries protected health information, this guide covers both where to send it and how to keep the transmission secure.

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Heritage Medical Equipment and Supplies Fax Number

Get the intake fax from Heritage Medical Equipment and Supplies directly rather than a directory, and confirm what documentation the fitting needs

Hours: Documents reach Heritage Medical Equipment and Supplies whenever you send, but fabricating and fitting an O&P device follows a scheduled workflow.

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What You Can Fax to Heritage Medical Equipment and Supplies

  • Face-to-face encounter documentation
  • Detailed written orders (DWO) for the O&P device
  • Repair, adjustment, and replacement authorizations
  • Prescriptions with device specifications and measurements
  • Letter of medical necessity for the device
Tip: Label each page with the patient's name and date of birth — plus the ordering physician's NPI — since that is how staff verify a DME order at Heritage Medical Equipment and Supplies. Name patient care or the exact team on the cover sheet, and include a number the intake staff can call. Make sure the supplier still takes fax, attach the documentation the order needs, and hold onto the delivery confirmation in case timing matters.

The order path at Heritage Medical Equipment and Supplies

To send a physician's DME order to Heritage Medical Equipment and Supplies, it goes to the O&P intake team, matched to the patient's record. List the patient's name and date of birth on every page so the order is tied to the right record. Keep the transmission confirmation in case the supplier asks whether the order arrived.

Getting a device fabricated through Heritage Medical Equipment and Supplies

A prosthetic or orthotic order to Heritage Medical Equipment and Supplies routes to intake, where the prescription and measurements are reviewed. Include the prescription with device specifications, the diagnosis, and the letter of medical necessity. Address the cover sheet to the O&P intake team so it is routed the first time.

The secure way to fax Heritage Medical Equipment and Supplies

A DME order for Heritage Medical Equipment and Supplies carries a patient's name, date of birth, and diagnosis — protected health information. Encryption in transit is what keeps a patient's name and diagnosis out of the wrong hands. For PHI, Send FAX Mail's HIPAA-eligible Professional plan ($39.99/month) supports a signed BAA and encrypts every page to Heritage Medical Equipment and Supplies in transit; a 7-day free trial lets you start.

Faxing to Heritage Medical Equipment and Supplies — FAQ

It depends on the item and the payer. The supplier's own order form usually lists exactly what it needs to fill the order. Match the documents to the item Heritage Medical Equipment and Supplies is filling, and the order clears the first time. Confirming the documentation first is the honest shortcut with Heritage Medical Equipment and Supplies.

Heritage Medical Equipment and Supplies typically organizes intake by request rather than one catch-all number. A new order and a resupply request can go to two different desks. Match the document to the team, then send to that specific line. Sending to the wrong desk only delays the equipment.

Every page should show the patient's name, date of birth, and the equipment ordered. On the cover sheet, name the O&P intake team or the desk you are reaching so it lands with the right team. Send it as one combined PDF so the pages stay in order. Check the documentation once before you send so nothing bounces back.

Incoming faxes are not turned away by the hour, but processing is not immediate. The intake and patient-support teams work weekday business hours. Little is processed on weekends or holidays. A brief follow-up call confirms a time-sensitive fax to Heritage Medical Equipment and Supplies was seen.

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