Frontier Health Fax Number — Records and 42 CFR Part 2 Consent
Record requests to Frontier Health run through release of information, and for SUD records the consent is more specific than a standard HIPAA authorization. Frontier Health is a community behavioral-health center based in Gray, Tennessee, serving people across the mid-South. A treatment record is PHI and often Part 2-protected, so this page pairs the records-office destination with a compliant way to send it.
Frontier Health Fax Number
Call Frontier Health's intake or access line and ask for its current fax before you send anything
Hours: Documents can arrive any time; Frontier Health processes routine records Monday through Friday and flags an urgent intake to the program.
Send a Fax NowWhat You Can Fax to Frontier Health
- Referrals for counseling, psychiatry, and addiction services
- Intake and access referral packets
- Coordination records with primary care and hospitals
- Medication-management and coordination notes
- Release-of-information consents (HIPAA and, for SUD records, 42 CFR Part 2)
Faxing treatment history to Frontier Health
Moving a treatment record into or out of Frontier Health runs through health information and a valid consent. Turnaround depends on the request; routine copies are processed in the order they arrive. List the exact dates and record types you need so nothing is missed.
Cover-sheet basics for faxing Frontier Health
A clear cover sheet is what keeps a faxed record matched to the right case at Frontier Health. Put the person's full name, date of birth, and any case or record number on every page. Send multi-page records as one combined PDF so the documents stay in order.
Protected records and Frontier Health
Faxing records to Frontier Health is allowed, but the service you use has to protect the information. A walk-in machine in a shared space cannot promise the confidentiality a treatment record deserves. Send FAX Mail encrypts pages in transit and keeps a confirmation of delivery — a safer route to Frontier Health than a public machine, from $12.99/month.
Faxing to Frontier Health — FAQ
It depends on the team and the document. An admissions portal routes the referral straight to intake, which can be faster for a new case. Check the instructions first; if fax is accepted, send it cleanly with the right identifiers and consent. Either way, do not assume — the program's own instructions are the authority.
No. Frontier Health keeps separate faxes for admissions, benefits, and records, so there is no one central number. Each area — admissions, benefits, records — answers a different fax. Ask for the team you actually need to get the right number. Keep the confirmed number with the case file so you are not searching next time.
Every page should carry the person's full name, date of birth, and case number. Add a cover sheet addressed to the team at Frontier Health you are reaching, with your callback number. That routing detail is what lets Frontier Health reconnect the documents if they separate. Complete, legible identifiers are what move the request fastest.
Incoming faxes to Frontier Health are not turned away by the hour, but processing is not always immediate. Administrative teams keep a Monday-to-Friday schedule, though admissions may be broader. Send a time-sensitive admission early in the day so it is worked in time. Plan routine requests for a weekday morning when the team is fully staffed.
Records to Frontier Health may require a Part 2 consent for substance-use information. Put the identifiers and the signed consent on the pages. Ask whether Frontier Health accepts the referral by fax or a secure intake portal. Send the whole packet as one job so nothing arrives split. That keeps the request moving without a second round trip.
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