Question 1

Which insurance documents in Hawaii usually go by fax?

Accepted Answer

First notice of loss forms, claim supporting documents, signed policy applications and endorsements, and producer licensing paperwork sent to the Hawaii Insurance Division are the common ones. Each carries customer or claimant data, and a fax confirmation gives the agency a dated record of when it was sent and received.

Question 2

Does the encryption meet Hawaii's insurance data security expectations?

Accepted Answer

Send FAX Mail moves every transmission over TLS and stores the resulting files with AES-256. That covers the confidentiality piece of the NAIC data security standards the Hawaii Insurance Division has adopted, and the per-fax logs give you the audit trail to show how a claim file moved.

Question 3

We handle health-related claims. Is there a HIPAA option?

Accepted Answer

Yes. Auto medical payments, workers' compensation, and health claim files contain protected health information. The Business plan at $54.99 a month adds HIPAA-aligned handling, including a signed BAA, so an HI adjuster can process those files without attaching PDFs to ordinary email.

Question 4

Can an agency with offices on different islands share one account?

Accepted Answer

You can run several fax numbers under a single login and assign them by office, so an agency with locations on Oahu, Maui, and the Big Island keeps each location's records separate while searching everything from one place. That replaces a standalone fax machine and phone line at every branch.

Question 5

How much does it cost for a small Hawaii agency?

Accepted Answer

Plans begin at $12.99 a month for a solo producer, each with a fixed monthly page allowance and no per-page charges, so an agency that reaches its limit moves to a higher tier. Number selection is free, so you can keep an 808 number on your policy forms, and larger carriers can move up to higher-volume plans as claim traffic grows. A 7-day free trial lets a small agency send before subscribing.

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