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ConnectiCare Fax Number — Prior Authorizations and Appeals

A prior-authorization request to ConnectiCare goes to utilization management, which keeps its own fax line — and it is time-sensitive. ConnectiCare is a health insurer headquartered in Farmington, Connecticut, serving members across southern New England. Send the request with its supporting clinical documentation so the team can decide without waiting on a second fax.

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ConnectiCare Fax Number

Use the specific ConnectiCare form or the denial letter you are responding to — the correct fax is usually printed on it

Hours: Faxes reach ConnectiCare whenever you send, but a request sent overnight is worked the next business day.

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What You Can Fax to ConnectiCare

  • Coordination-of-benefits forms
  • Corrected-claim submissions
  • Explanation-of-benefits inquiries
  • Prior authorization requests
  • Enrollment and disenrollment forms
Tip: Put your member ID on every page, and add the claim number once one is assigned, so ConnectiCare can match pages that get separated. Name the receiving department — the claims department or the desk you are reaching — on the cover sheet, and add a callback number. Verify fax is still the accepted channel, send multi-page documents as one PDF, and keep the transmission receipt as proof it arrived.

Faxing a PA to ConnectiCare

ConnectiCare routes an authorization request to utilization management (prior authorization), separate from routine claims. Send the request form and the supporting clinical documentation together as one job. Because these requests carry decision deadlines, verify the line first rather than trust an old one.

Appeals and grievances at ConnectiCare

ConnectiCare routes an appeal of a denied claim to the appeals and grievances team. Send the appeal and its supporting documentation together so the file is complete. Confirm the appeals fax with ConnectiCare before you send, since it differs from the claims line.

HIPAA and your fax to ConnectiCare

Because these documents hold PHI, the channel you send them over matters as much as the number. HIPAA's Security Rule expects covered entities to protect PHI in transit, and the same care applies to how you send it in. On Send FAX Mail every page to ConnectiCare is encrypted in transit and comes with a delivery confirmation; plans start at $12.99/month after a 7-day free trial.

Faxing to ConnectiCare — FAQ

At minimum, your member ID belongs on each page, with the claim or reference number when relevant. Direct the cover sheet to the correct ConnectiCare team and include a number staff can call. That routing detail is what lets ConnectiCare reconnect the document if the pages separate. A missing member ID is the usual reason a fax sits in a queue at ConnectiCare.

You can send to ConnectiCare any time, though routine documents are worked during business hours. The teams that process appeals and authorizations keep standard weekday hours. Send deadline-sensitive documents early in the day so they are worked in time. Flag anything deadline-sensitive on the cover sheet so it is not treated as routine.

Yes, when the channel is secure. Diagnoses, records, and member identifiers are protected health information, so a free app or a shared office machine is the wrong channel. Send FAX Mail's flat plans start at $12.99/month with a 7-day free trial, and every page to ConnectiCare travels encrypted. The safeguard is the service you use, not the act of faxing.

A number copied from a search result may be stale; ConnectiCare has the current one. Check the specific form or the letter you are responding to, where the intake fax is usually printed. That one verification keeps sensitive pages out of the wrong queue. The department that receives the fax is the authority on its own number.

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