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Bon Secours Home Care Fax Number — Send Patient Records Securely

A chart headed to Bon Secours Home Care is protected health information, so the service you fax it with matters as much as the number. As the home care arm of a local health system, Bon Secours Home Care in Richmond, Virginia receives faxed orders, records, and referral packets for patients across the Mid-Atlantic. This guide covers the compliant way to send PHI plus how to reach the correct office at the agency.

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Bon Secours Home Care Fax Number

Use Bon Secours Home Care's referral or records-request instructions to find where to send documents

Hours: Referral and records staff work weekday business hours, while the on-call clinician fields time-sensitive orders any time.

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What You Can Fax to Bon Secours Home Care

  • Face-to-face (F2F) encounter documentation
  • Physician orders and verbal-order signatures
  • A hospital discharge summary and transition-of-care referral
  • Therapy (PT, OT, and speech) evaluation and orders
  • OASIS-supporting clinical documentation
Tip: Mark all pages with the patient identifiers (name, date of birth, record number) that Bon Secours Home Care needs to reconnect a split record. Direct the cover sheet to the referral intake office or the office handling the request, with a callback number for questions. Group the pages into a single fax and hold onto the confirmation in case you need to prove it arrived.

The secure way to fax Bon Secours Home Care

A patient's records are protected health information, so how you fax them to Bon Secours Home Care matters. HIPAA permits faxing PHI over a compliant, encrypted service — not a shared office machine or a free app. With Send FAX Mail you send from your phone or computer over a HIPAA-compliant, encrypted connection — Professional is $39.99/month and Business $79.99/month — appropriate for charts sent to Bon Secours Home Care.

What to put on a fax to Bon Secours Home Care

How you label the pages decides whether Bon Secours Home Care can reconnect them if they get separated. Name the receiving office — medical records or the clinical team — at the top of the cover sheet. Keeping the pages in one job avoids a half-received record at Bon Secours Home Care.

How to find Bon Secours Home Care's current fax number

Because Bon Secours Home Care routes faxes by office and branch, the number you need is the one the receiving team publishes. Ask the discharging hospital's case manager, who often already has the correct Bon Secours Home Care fax on file. Once you have the working number from Bon Secours Home Care, keep it with the patient's file for next time.

Faxing to Bon Secours Home Care — FAQ

Every page should carry the patient's full name, date of birth, and record number. Add a cover sheet addressed to the referral intake office at Bon Secours Home Care with your callback number. That routing detail is what lets Bon Secours Home Care reconnect the documents if they separate. The identifiers matter as much as the records themselves.

Incoming faxes to Bon Secours Home Care are never turned away by the hour, but processing is not always immediate. Administrative offices keep a Monday-to-Friday schedule. Time-critical orders are picked up at any hour by the on-call clinician. Routine copies follow the office's normal queue rather than jumping ahead.

Faxing records to Bon Secours Home Care is fine under HIPAA as long as the service is compliant. HIPAA turns on using a compliant, encrypted service rather than a public one. Send FAX Mail's Business plan at $79.99/month is HIPAA-compliant and suited to charts sent to Bon Secours Home Care. Compliance is about how the pages travel, not only where they land at Bon Secours Home Care.

Get it from the office that will receive the document rather than an old listing. Reach the specific Bon Secours Home Care branch by phone and confirm the fax it uses today. That one verification keeps sensitive pages out of the wrong queue. A confirmed line beats a guessed one on documents this sensitive.

Discharge referrals route to the intake office, apart from a records request. Ask Bon Secours Home Care for the current referral line first. Include the face-to-face encounter note and the ordering physician's information. Confirm the current fax with Bon Secours Home Care before you send. It is a small step that saves a follow-up call later.

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