Atrium Health At Home Fax Number — Send Medical Records and Release Requests
Medical-record requests to Atrium Health At Home run through release of information, and the right fax depends on that office. Atrium Health At Home, a hospital-affiliated home health agency in Charlotte, North Carolina, is the home care arm of a local health system and receives clinical documents by fax every day. Because a patient's chart is protected health information, this guide covers both where to send it and how to keep the transmission compliant.
Atrium Health At Home Fax Number
Confirm the right fax with the Atrium Health At Home office handling your referral
Hours: Administrative offices are open weekdays; urgent discharge and order faxes reach the on-call team evenings and weekends.
Send a Fax NowWhat You Can Fax to Atrium Health At Home
- A hospital discharge summary and transition-of-care referral
- Medical records and release-of-information (ROI) authorizations
- OASIS-supporting clinical documentation
- Therapy (PT, OT, and speech) evaluation and orders
- Referral and intake paperwork from the discharging unit
Release of information at Atrium Health At Home
Medical-record requests to Atrium Health At Home are handled by its health-information office, not a general line. Records are released to you or to the party you name once the request is verified. Confirm the current records fax with Atrium Health At Home before you send the authorization.
Identifiers your fax to Atrium Health At Home needs
How you label the pages decides whether Atrium Health At Home can reconnect them if they get separated. Add your callback number so staff can reach you with a question instead of setting the request aside. Send multi-page records as one combined PDF so the documents stay in order.
Keeping records to Atrium Health At Home HIPAA-compliant
Because these documents hold health information, the transport to Atrium Health At Home has to be compliant. The rules turn on using a secure, compliant service rather than a public or ad-supported one. Send FAX Mail includes HIPAA and encryption starting at $39.99/month, so PHI headed to Atrium Health At Home travels over a compliant channel instead of a fax machine in a shared office.
Faxing to Atrium Health At Home — FAQ
Get it from the office that will receive the document rather than an old listing. The discharging hospital's case manager often already has the correct Atrium Health At Home fax on file. Confirming the line first is a two-minute step that prevents a misrouted record. The office that receives the fax is the authority on its own number.
Release of information begins with a signed ROI request to the records office. The office names the current fax once your request is on file. List the patient identifiers, the dates, and the exact records you want so nothing is missed. After review, the records go to you or whoever you designated.
No. Atrium Health At Home routes faxes to separate office lines, so medical records and the referral intake office do not share a number. What you send to medical records will not reach the clinical team. Confirm the correct line for the office you are reaching before you send. A quick call to Atrium Health At Home settles which line your document should use.
At minimum, the patient's name, date of birth, and medical record number belong on each page. Note the target office — medical records, referral intake, or the clinical team — on the cover sheet. Attach the signed ROI authorization when the fax is a records request. A missing identifier is the usual reason a fax sits in a queue at Atrium Health At Home.
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