Washburn House Fax Number — Send Treatment Records Securely
Faxing treatment history to Washburn House means reaching the records team that manages the chart — this page shows how, and what consent Part 2 records require. Headquartered in Worcester, Massachusetts, Washburn House handles admissions, records, and benefits for people throughout the Boston area and greater New England. A treatment record is PHI and often Part 2-protected, so this page pairs the records-office destination with a compliant way to send it.
Washburn House Fax Number
Use Washburn House's admissions or records-request page for the right department, then confirm it still accepts fax
Hours: A fax line receives pages any hour, but the Washburn House team that verifies benefits and processes records works during business hours.
Send a Fax NowWhat You Can Fax to Washburn House
- Utilization-review and continued-stay documents
- Admissions and intake referral packets
- Release-of-information consents (HIPAA and 42 CFR Part 2)
- Discharge summaries and continuing-care plans
- A history and physical, assessment, and clinical notes
Records and 42 CFR Part 2 consent at Washburn House
Moving a treatment record into or out of Washburn House runs through health information and a valid consent. The office verifies the person's identifiers and the consent before any record is released. Keep the transmission confirmation in case the records office asks whether the consent arrived.
The cover sheet that gets your fax routed at Washburn House
Records that arrive at Washburn House without identifiers are the ones that get delayed. Include the required release-of-information consent when the fax is a records request, so it can be released. Send everything as one job rather than several faxes so nothing arrives out of order at Washburn House.
Faxing PHI to Washburn House the compliant way
A person's treatment record on its way to Washburn House is PHI — and, for SUD care, Part 2-protected — so the tool has to protect it, not just reach the fax. A free consumer fax app is not the right channel for these documents; a treatment record belongs on an encrypted, secure connection. For records this sensitive, Send FAX Mail's HIPAA-eligible Professional plan ($39.99/month) supports a signed BAA and encrypts every page to Washburn House in transit; a 7-day free trial lets you start.
Faxing to Washburn House — FAQ
It depends on the team and the document. Where the document carries PHI or Part 2 records, a secure channel matters whichever route you use. If the program asks for a portal upload, use it; if it accepts fax, confirm the current line. Guessing the channel is the usual reason a document has to be resent.
No. Documents go to different lines at Washburn House depending on the team. What you send to the admissions and intake team will not reach the medical-records and release-of-information office. Identify the destination before sending so nothing is misrouted. When in doubt, ask Washburn House for the team by name.
Every page should carry the person's full name, date of birth, and case number. On the cover sheet, name the admissions and intake team or the records office so it lands with the right team. Include the required consent when the fax is a records request — a 42 CFR Part 2 consent for substance-use records. Complete, legible identifiers are what move the request fastest.
Incoming faxes to Washburn House are not turned away by the hour, but processing is not always immediate. Admissions often runs extended hours, while the medical-records and release-of-information office keeps a weekday schedule. A routine request sent overnight is picked up the next business day. Plan routine requests for a weekday morning when the team is fully staffed.
Send the referral to Washburn House's admissions team, not a general line. Attach the clinical summary and the consent so intake can act. Address the cover sheet to the admissions team so it is not misrouted to records. Send the whole packet as one job so nothing arrives split. The result is a clean hand-off to the right team at Washburn House.
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