Thresholds Fax Number — Send Treatment Records Securely
Need to send or request treatment records from Thresholds? Those go through its records office on a signed consent — and substance-use records need the stricter 42 CFR Part 2 consent, not just a HIPAA release. Thresholds, a community mental-health and addiction-services center in Chicago, Illinois, takes in referrals, records, and consents by fax and online. A treatment record is PHI and often Part 2-protected, so this page pairs the records-office destination with a compliant way to send it.
Thresholds Fax Number
Confirm the fax number with the specific Thresholds program or the medical-records office, since intake and records keep separate lines
Hours: Thresholds' intake and records offices generally keep weekday business hours; a fax sent overnight is worked the next business day, while crisis services follow their own schedule.
Send a Fax NowWhat You Can Fax to Thresholds
- Insurance, Medicaid, and prior-authorization documents
- Referrals for counseling, psychiatry, and addiction services
- Crisis-assessment and safety-plan documents
- Intake and access referral packets
- Coordination records with primary care and hospitals
Getting a record to or from Thresholds
Record requests to Thresholds are handled by its release-of-information staff, not a general line. The office verifies the person's identifiers and the consent before any record is released. Confirm the current records fax and the required consent with Thresholds before you send.
Cover-sheet basics for faxing Thresholds
How you label the pages decides whether Thresholds can reconnect them if they get separated. Name the receiving team — the intake and access team or the medical-records and release-of-information office — at the top of the cover sheet. Keeping the pages in one job avoids a half-received record at Thresholds.
Protected records and Thresholds
Sending an assessment or referral to Thresholds means sending protected health information, which sets the bar for the channel. HIPAA's Security Rule expects protected health information to be safeguarded in transit, and 42 CFR Part 2 adds heightened protection for substance-use records. With Send FAX Mail you fax Thresholds from a phone or laptop over an encrypted, HIPAA-eligible connection; the Professional plan is $39.99/month, and a 7-day free trial lets you try it first.
Faxing to Thresholds — FAQ
Not one central number. Each area — admissions, benefits, records — answers a different fax. Confirm the correct line for the team you are reaching, and check it still accepts fax. Sending to the wrong desk only delays the paperwork.
At minimum, the person's name, date of birth, and case or record number belong on each page. Add a cover sheet addressed to the team at Thresholds you are reaching, with your callback number. Include the required consent when the fax is a records request — a 42 CFR Part 2 consent for substance-use records. Check the details once before you send so nothing bounces back.
You can send to Thresholds any time, though routine paperwork is worked during business hours. Administrative teams keep a Monday-to-Friday schedule, though admissions may be broader. A routine request sent overnight is picked up the next business day. A brief follow-up call confirms an urgent fax to Thresholds was seen.
Yes, when the channel is secure. Protected treatment records belong on an encrypted connection rather than a public or ad-supported tool. Send FAX Mail encrypts documents in transit and gives you a delivery confirmation for pages bound for Thresholds, from $12.99/month. Choose the secure channel first, then confirm the number for Thresholds.
A 42 CFR Part 2 consent is more specific than a general release, so confirm the form first. Put the identifiers and the signed consent on the pages. Keep the delivery confirmation in case the program asks whether it arrived. Ask whether the program prefers fax or a portal before defaulting to fax. Doing it that way avoids the most common cause of a delay.
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