Shepherd's Cove Hospice Fax Number — Send Physician and Comfort-Care Orders
Faxing verbal-order signatures, medication orders, or an equipment request to Shepherd's Cove Hospice means reaching the clinical team — this page shows how, securely. As a community-based nonprofit hospice, Shepherd's Cove Hospice in Albertville, Alabama receives faxed orders, records, and referral packets for hospice patients across the Deep South. Because these documents carry patient health information, this guide covers both where to send them and how to keep the transmission compliant.
Shepherd's Cove Hospice Fax Number
Reach the Shepherd's Cove Hospice office that owns your request and confirm its fax before sending
Hours: Admissions and records keep weekday hours; the hospice on-call line receives time-sensitive orders after hours.
Send a Fax NowWhat You Can Fax to Shepherd's Cove Hospice
- Medical records and release-of-information (ROI) authorizations
- The signed hospice election statement
- A hospice referral from a hospital, SNF, or physician
- The certification of terminal illness (CTI)
- Comfort-kit and medication orders coordinated with the pharmacy
Getting orders to the hospice care team at Shepherd's Cove Hospice
Verbal-order signatures and interim orders at Shepherd's Cove Hospice go to the hospice care team that carries them out. The hospice care team matches the order to the patient's plan of care before it is carried out. Address the cover sheet to the hospice care team so the order reaches the nurse.
Getting a hospital bed or oxygen through Shepherd's Cove Hospice
Faxing an equipment request to Shepherd's Cove Hospice means reaching the clinical office that authorizes the hospital bed or oxygen. Oxygen and a hospital bed are common same-day requests when a patient's comfort changes, so mark the fax time-sensitive. Confirm the current clinical fax with Shepherd's Cove Hospice before sending an urgent equipment request.
The secure way to fax Shepherd's Cove Hospice
Faxing PHI to Shepherd's Cove Hospice is allowed, but the service you use has to protect it. HIPAA permits faxing PHI over a compliant, encrypted service — not a shared office machine or a free app. With Send FAX Mail you send from your phone or computer over a HIPAA-compliant, encrypted connection — Professional is $39.99/month and Business $79.99/month — appropriate for charts sent to Shepherd's Cove Hospice.
Faxing to Shepherd's Cove Hospice — FAQ
The machines accept faxes around the clock; staff processing depends on the office. Routine records and intake are staffed on weekdays. A records request sent overnight is worked the next business day, while urgent orders go to the on-call team. Expect same-day handling for the urgent orders the on-call team watches for.
It can be, with the right service. An unsecured machine in a shared space cannot promise the confidentiality the rules expect. Send FAX Mail covers HIPAA on the Professional ($39.99/month) and Business ($79.99/month) plans for documents going to Shepherd's Cove Hospice. A secure send protects both you and the patient whose chart it is.
Ask the specific Shepherd's Cove Hospice office for its working fax before you send. Call Shepherd's Cove Hospice and ask for the admissions and referral office or the office you are reaching. Keep the working number with the patient's file for next time. That confirmation is the difference between a delivered record and a lost one.
Submit a signed release-of-information authorization to medical records at Shepherd's Cove Hospice. Shepherd's Cove Hospice will tell you where to fax or upload the completed form. Name the records and dates so the office can pull them without a follow-up. Turnaround depends on the request; routine copies are handled in the order received.
A hospice referral and the certification of terminal illness go to the admissions and referral office. Confirm the admissions fax with Shepherd's Cove Hospice before sending the referral. Attach the DNR or POLST and the discharge summary for the referral. Put the patient identifiers on every page so it is matched cleanly. Doing it that way avoids the most common cause of a delay.
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