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SCAN Health Plan Fax Number — Submit Claims and Documents

A claim to SCAN Health Plan routes to the claims team, and the right fax depends on that department. Headquartered in Long Beach, California, SCAN Health Plan is a Medicare Advantage organization that handles claims and documents by fax and online. Because these documents carry protected health information, this guide covers both where to send them and how to keep the transmission secure.

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SCAN Health Plan Fax Number

Find the fax on SCAN Health Plan's provider forms or the plan's Evidence of Coverage, then verify the department still takes fax

Hours: The machines accept faxes any time, while a Medicare Advantage organization actions them on the normal weekday schedule.

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What You Can Fax to SCAN Health Plan

  • Provider credentialing documents
  • Model-of-care and assessment forms
  • Prior authorization requests
  • Medical and facility claims
  • Enrollment and disenrollment forms
Tip: Label each page with your member ID — plus the claim number on an open file — since that is how staff match a document to your file at SCAN Health Plan. Address the cover sheet to member services or the exact team you are sending to, and include a number where staff can reach you. Make sure the desk still takes fax rather than a portal upload, and hold onto the delivery confirmation in case a deadline is involved.

How a claim moves at SCAN Health Plan

Claims at SCAN Health Plan are handled by the claims department on your open file. Group the requested documents into one fax so nothing is processed out of context. Name the receiving department on the cover sheet so it reaches the right desk.

Where authorization requests go at SCAN Health Plan

Getting a prior-authorization request to SCAN Health Plan means reaching the clinical-review team that decides it. Mark an urgent request clearly so it is not queued as a routine authorization. A brief call to SCAN Health Plan ahead of an urgent request helps staff watch for the fax.

Faxing medical documents to SCAN Health Plan securely

The risk with a claim or authorization bound for SCAN Health Plan is not the fax itself but an unsecured tool. HIPAA's Security Rule expects covered entities to protect PHI in transit, and the same care applies to how you send it in. Send FAX Mail sends your document over an encrypted connection with a delivery confirmation — plans start at $12.99/month, with a 7-day free trial and no card to begin.

Faxing to SCAN Health Plan — FAQ

Fax still works for some SCAN Health Plan departments, but not all. The specific form's instructions usually state whether fax, portal, or mail is expected. So confirm the department still accepts fax before you send, and use the portal when that is what it asks for. Confirming the channel first is the honest shortcut with SCAN Health Plan.

No. SCAN Health Plan routes faxes to separate department lines, so the claims department and the appeals and grievances unit do not share a number. The line for the claims department is separate from the one for appeals. Confirm the correct line for the department you are reaching, and check it still accepts fax. Sending to the wrong department only delays the request.

Label each page with your member ID and the claim number for an open file. Note the target department — the claims department, utilization management (prior authorization), or the appeals and grievances unit — on the cover sheet. That keeps the pages matched to the right file at SCAN Health Plan. Check the details once before you send so nothing bounces back.

The line accepts faxes around the clock; staff processing depends on the team. Processing at the claims department generally runs Monday through Friday during business hours. A request sent overnight is picked up the next business day. A brief follow-up call confirms a time-sensitive fax to SCAN Health Plan was seen.

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