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RiverStone Health Fax Number — Fax Protected Health Information Safely

A chart headed to RiverStone Health is protected health information, so the service you fax it with matters as much as the number. Based in Billings, Montana, RiverStone Health handles records, referrals, and enrollment for patients throughout the northern Rockies. Below, the secure way to send protected records and how to reach the right site at the center.

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RiverStone Health Fax Number

Use RiverStone Health's contact or medical-records page for the right site, then confirm that site still accepts fax

Hours: A site's fax line receives pages any hour, but the RiverStone Health team that handles records and referrals works during clinic business hours.

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What You Can Fax to RiverStone Health

  • Referrals to specialists and hospitals
  • Medical records and release-of-information (ROI) authorizations
  • Medicaid and insurance enrollment paperwork
  • Sliding-fee-scale and financial-eligibility documents
  • Pharmacy and prescription coordination
Tip: Mark all pages with the patient identifiers (name, date of birth, record number) that RiverStone Health needs to reconnect a split record. Direct the cover sheet to the medical records office or the team handling the request, with a callback number for questions. Check whether RiverStone Health wants the document by fax or through its portal, then send it the way the site expects and save the confirmation.

The secure way to fax RiverStone Health

A patient's records on their way to RiverStone Health are PHI, so the tool has to protect them, not just reach the fax. A free consumer fax app is not the right channel for PHI; a chart belongs on an encrypted, secure connection. For PHI, Send FAX Mail's HIPAA-eligible Professional plan ($39.99/month) supports a signed BAA and encrypts every page to RiverStone Health in transit; a 7-day free trial lets you start.

The cover sheet that gets your fax routed at RiverStone Health

Whether a split record can be reunited at RiverStone Health comes down to what you wrote on the cover sheet. Write the page count on the cover sheet so the receiving desk knows the fax is complete. A delivery confirmation then tells you the pages reached RiverStone Health.

Tracking down the correct RiverStone Health fax

Rather than trust an old listing, get the fax straight from the site or team handling your request. Reach the specific RiverStone Health program by phone and confirm the fax it uses today. Get the number from the office itself and the next fax to RiverStone Health takes no guessing.

Faxing to RiverStone Health — FAQ

A number copied from a search result may be the wrong site; RiverStone Health has the current one. The referring provider's office often already has the correct RiverStone Health fax on file. A quick check beats faxing PHI to a number that has moved. Note the number the first time so the next fax to RiverStone Health is quicker.

Some RiverStone Health sites take fax; many referrals now move through a referral portal or secure upload. Where the document carries PHI, a secure channel matters whichever route you use. When fax is the right channel, an online fax gets it there without a machine. Confirming the channel first is the honest shortcut with RiverStone Health.

No. Documents go to different lines at RiverStone Health depending on the site and department. What you send to the medical records office will not reach the referral coordination team. Verify the current fax for the referral coordination team or your target site first. Sending to the wrong site only delays the paperwork.

Include the three identifiers staff use to match a chart: full name, date of birth, and medical record number. Note the target office — the medical records office, a clinic site, or the enrollment and eligibility team — on the cover sheet. A delivery confirmation then tells you the fax reached RiverStone Health. Check the details once before you send so nothing bounces back.

Sliding-fee and Medicaid enrollment applications go to the enrollment and eligibility team, not the records desk. Put the patient identifiers and the supporting documents on the pages. Address the cover sheet to the enrollment team so it is not misrouted to a clinic. Send the whole packet as one job so nothing arrives split. Doing it that way avoids the most common cause of a delay.

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