Riverside Hospice Fax Number — Send Medical Records and Release Requests
Faxing patient history to Riverside Hospice means reaching the records team that manages files — this page shows how, securely. Riverside Hospice is part of Riverside Health System, a hospital-affiliated hospice in Newport News, Virginia, caring for patients and families across the Mid-Atlantic. Because a patient's chart is protected health information, this guide covers both where to send it and how to keep the transmission compliant.
Riverside Hospice Fax Number
Check with the health system's hospice line or Riverside Hospice's intake desk for the correct number
Hours: Administrative offices are open weekdays; urgent transition-of-care and order faxes reach the on-call team evenings and weekends.
Send a Fax NowWhat You Can Fax to Riverside Hospice
- The signed hospice election statement
- The certification of terminal illness (CTI)
- Referral and intake paperwork from the discharging unit
- Physician orders and verbal-order signatures
- A hospital discharge summary and transition-to-hospice referral
Release of information at Riverside Hospice
Medical-record requests to Riverside Hospice are handled by its health-information office, not a general line. A complete request — identifiers, dates, and the records wanted — moves fastest. List the exact dates and record types you need so nothing is missed.
Identifiers your fax to Riverside Hospice needs
How you label the pages decides whether Riverside Hospice can reconnect them if they get separated. Attach the signed ROI authorization when the fax is a records request. That routing detail is what ties the record to the correct team at Riverside Hospice.
HIPAA and your fax to Riverside Hospice
Because these documents hold health information, the transport to Riverside Hospice has to be compliant. The rules turn on using a secure, compliant service rather than a public or ad-supported one. On Send FAX Mail, HIPAA coverage is included from the $39.99/month Professional tier up, and every page to Riverside Hospice is encrypted in transit with a delivery confirmation.
Faxing to Riverside Hospice — FAQ
Riverside Hospice receives faxes at any hour, but the offices that process them keep set schedules. Processing at medical records generally runs Monday through Friday during business hours. A records request sent overnight is worked the next business day, while urgent orders go to the on-call team. A brief follow-up call confirms an urgent fax to Riverside Hospice was seen.
Yes, when the transport is compliant. The risk is not the fax itself but an unsecured tool, so a free app or a public machine will not do. Send FAX Mail covers HIPAA on the Professional ($39.99/month) and Business ($79.99/month) plans for documents going to Riverside Hospice. Handled that way, the records stay within the rules end to end.
Get it from the office that will receive the document rather than an old listing. The discharging hospital's case manager often already has the correct Riverside Hospice fax on file. Keep the working number with the patient's file for next time. Note the number the first time so the next fax to Riverside Hospice is quicker.
Submit a signed release-of-information authorization to medical records at Riverside Hospice. The office names the current fax once your request is on file. Name the records and dates so the office can pull them without a follow-up. They release the copies to the recipient you named after processing.
A transition-to-hospice referral goes to the admissions office that reviews transfers from the health system. Confirm the intake fax with Riverside Hospice before sending the discharge packet. Note the patient identifiers and the discharging unit on the cover sheet. A brief call ahead helps staff watch for a time-sensitive fax. It is a small step that saves a follow-up call later.
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