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ReDiscover Fax Number — Fax Sensitive Records Safely

A record headed to ReDiscover is protected health information, and for SUD care it is Part 2-protected too, so the service you fax it with matters as much as the number. Headquartered in Lee's Summit, Missouri, ReDiscover handles admissions, records, and benefits for people throughout the Midwest. This guide covers the compliant, confidential way to send these records plus how to reach the correct team at the program.

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ReDiscover Fax Number

Use ReDiscover's contact or records-request page for the right program, then confirm it still accepts fax

Hours: A fax line receives pages any hour, but the ReDiscover intake and records teams work during business hours on weekdays.

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What You Can Fax to ReDiscover

  • Release-of-information consents (HIPAA and, for SUD records, 42 CFR Part 2)
  • Crisis-assessment and safety-plan documents
  • Referrals for counseling, psychiatry, and addiction services
  • Intake and access referral packets
  • Insurance, Medicaid, and prior-authorization documents
Tip: Mark all pages with the identifiers (name, date of birth, case number) that ReDiscover needs to reconnect a split record. Direct the cover sheet to the intake and access team or the records office, with a callback number for questions. Confirm the program still accepts fax before you send — many now use admissions or referral portals — and save the transmission receipt.

Sending sensitive records to ReDiscover without cutting corners

Anything with a person's treatment history headed to ReDiscover is protected under HIPAA, and SUD records under Part 2 as well. A confidential record does not belong on a machine other people share or on an app that shows ads. For records this sensitive, Send FAX Mail's HIPAA-eligible Professional plan ($39.99/month) supports a signed BAA and encrypts every page to ReDiscover in transit; a 7-day free trial lets you start.

Records and 42 CFR Part 2 consent at ReDiscover

Release of information at ReDiscover runs through a records office and a signed, program-specific consent. Turnaround depends on the request; routine copies are processed in the order they arrive. Name the records office on the cover sheet and include a callback number.

Confirming the right fax at ReDiscover

The right number for ReDiscover depends entirely on which team should receive the document. If the program sent you the request, its staff can tell you the exact ReDiscover line to fax back to. Once you have the working number from ReDiscover, keep it with the case file for next time.

Faxing to ReDiscover — FAQ

Yes — the concern is the tool you use, not the act of faxing. An unsecured app is the real risk; the transport for these records is what has to be secure. Send FAX Mail encrypts documents in transit and gives you a delivery confirmation for pages bound for ReDiscover, from $12.99/month. A secure send protects both you and the person the record belongs to.

The current line comes from ReDiscover directly, since department numbers change. Check ReDiscover's admissions or records-request page for the team you need, then verify the line by phone. Confirming the line first is a two-minute step that prevents a misrouted record. That confirmation is the difference between a delivered record and a lost one.

The answer varies by document and team at ReDiscover. A records request, a signed consent, or a benefits document is still commonly faxed even where admissions are online. Check the instructions first; if fax is accepted, send it cleanly with the right identifiers and consent. Guessing the channel is the usual reason a document has to be resent.

No. ReDiscover keeps separate faxes for admissions, benefits, and records, so there is no one central number. As a community behavioral-health center, it splits incoming faxes across intake and the records office. Ask for the team you actually need to get the right number. When in doubt, ask ReDiscover for the team by name.

Substance-use records often need a specific consent under 42 CFR Part 2, beyond a standard HIPAA release. Attach the correct consent so the records can be released. Keep the delivery confirmation in case the program asks whether it arrived. Put the person's identifiers on every page so it is matched cleanly. Doing it that way avoids the most common cause of a delay.

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