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ProAssurance Fax Number — Submit Claims and Documents

Faxing a claim to ProAssurance means reaching the department that owns your file — this page shows how, securely. ProAssurance, a specialty and commercial insurer based in Birmingham, Alabama, takes in claims and supporting documents for policyholders across the Deep South. Because these documents carry your policy and personal details, this guide covers both where to send them and how to keep the transmission secure.

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ProAssurance Fax Number

Find the fax on ProAssurance's claim or submission instructions, then verify the team still accepts fax

Hours: Documents can arrive any hour; claims and documentation units process them Monday through Friday during business hours.

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What You Can Fax to ProAssurance

  • Audit and payroll documents
  • Certificates of insurance requests
  • Loss runs and claim histories
  • Cancellation and reinstatement forms
  • Proof-of-loss and supporting documentation
Tip: Every page should carry your policy number and, for a claim, the reference number so nothing is orphaned at ProAssurance. State which specialty and commercial insurer department the fax is for on the cover sheet so it is routed on the first try. Confirm the department still accepts fax before you send — many now prefer a provider or member portal — and keep the delivery confirmation.

Getting your claim to the right desk at ProAssurance

To submit a claim to ProAssurance, the documents go to the claims department, not a general line. Put your policy number on every page so the claim is matched to your file. Ask ProAssurance whether the team prefers a portal upload before defaulting to fax.

The claim-documentation path at ProAssurance

Photos, estimates, and receipts for a claim at ProAssurance are matched to your file by the claims department. Put your policy number and, once assigned, the claim number on every page so the file is matched. Keep the delivery confirmation as a dated record that the documents arrived.

Financial privacy and your fax to ProAssurance

Faxing claim documents to ProAssurance is fine, but the service you use should protect them. The Gramm-Leach-Bliley Act's Safeguards Rule expects financial institutions to protect this data, and the same care applies to how you send it in. Send FAX Mail's flat monthly plans start at $12.99/month with no per-page fees and a 7-day free trial, and each page to ProAssurance travels over an encrypted connection.

Faxing to ProAssurance — FAQ

Some teams at ProAssurance take fax; others have moved to an online portal. Many carriers now collect claims and supporting documents through an online claim portal rather than fax. Match the document to the channel ProAssurance wants, and it lands with the right desk the first time. Guessing the channel is the usual reason a document has to be resent.

Not one central number. Claims, the underwriting team, and appeals each keep their own line. Match the department to your document, then send to that specific line. When in doubt, ask ProAssurance for the department by name.

Include the identifiers staff use to match a document: your policy number and the relevant reference number. Add a cover sheet addressed to policyholder services at ProAssurance with a callback number. Send it as one combined PDF so the pages stay in order. Clear labeling is what keeps a multi-page document together at ProAssurance.

ProAssurance can receive a fax at any hour, but the departments that process them keep set schedules. Departments keep a Monday-to-Friday schedule. Nothing is processed on weekends or holidays. Expect same-day handling only for the requests the team watches for.

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