New England Hospice Fax Number — Send Medical Records and Release Requests
Medical-record requests to New England Hospice run through release of information, and the right fax depends on that office. Based in Boston, Massachusetts, New England Hospice is a community-based nonprofit hospice and a community hospice and palliative care organization serving patients and families throughout the Boston area and greater New England. Because a patient's chart is protected health information, this guide covers both where to send it and how to keep the transmission compliant.
New England Hospice Fax Number
Use New England Hospice's referral or records-request instructions to find where to send documents
Hours: Administrative offices are open weekdays; urgent symptom-management orders reach the on-call team evenings and weekends.
Send a Fax NowWhat You Can Fax to New England Hospice
- Physician orders and verbal-order signatures
- The signed hospice election statement
- Comfort-kit and medication orders coordinated with the pharmacy
- Durable medical equipment (DME) orders — a hospital bed, oxygen, or a wheelchair
- Bereavement and continuing-care enrollment forms
Faxing patient history to New England Hospice
Chart requests at New England Hospice are processed by the records office once a signed release is on file. A complete request — identifiers, dates, and the records wanted — moves fastest. Address the cover sheet to medical records so it reaches the right desk.
Making sure your fax lands with the right team at New England Hospice
How you label the pages decides whether New England Hospice can reconnect them if they get separated. Attach the signed ROI authorization when the fax is a records request. That routing detail is what ties the record to the correct team at New England Hospice.
Sending patient charts to New England Hospice without cutting corners
A fax to New England Hospice that carries a chart is PHI and belongs on a secure channel. The rules turn on using a secure, compliant service rather than a public or ad-supported one. On Send FAX Mail, HIPAA coverage is included from the $39.99/month Professional tier up, and every page to New England Hospice is encrypted in transit with a delivery confirmation.
Faxing to New England Hospice — FAQ
It is, provided your fax service is HIPAA-compliant. Faxing itself is accepted for PHI; the transport is what has to be secure. Send FAX Mail includes HIPAA from the Professional plan at $39.99/month and encrypts documents in transit for records bound for New England Hospice. Handled that way, the records stay within the rules end to end.
The right number depends on which office should receive the document. Many hospices take referrals through a portal or a shared EHR now, so confirm New England Hospice still accepts fax. Confirming the line first is a two-minute step that prevents a misrouted record. Note the number the first time so the next fax to New England Hospice is quicker.
File a signed authorization with medical records. New England Hospice routes the request to the records staff who pull the chart. List the patient identifiers, the dates, and the exact records you want so nothing is missed. They release the copies to the recipient you named after processing.
No. Documents go to different fax lines at New England Hospice depending on the office. Records, admission intake, and hospice-care orders each keep their own line. Confirm the correct line for the office you are reaching before you send. Sending to the wrong line only delays the paperwork for a patient and family who need it.
Hospice referrals route to the admissions office, apart from a records request. Confirm the admissions fax with New England Hospice before sending the referral. Attach the DNR or POLST and the discharge summary for the referral. Confirm the current fax with New England Hospice before you send. That keeps the referral moving without a second round trip.
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