Navitus Health Solutions Fax Number — Submit Claims and Documents
Need to submit a claim to Navitus Health Solutions? Claim documents go to the team processing your file, not a general fax line. Headquartered in Madison, Wisconsin, Navitus Health Solutions is a prescription-benefit manager that handles claims and documents by fax and online. Because these documents carry protected health information, this guide covers both where to send them and how to keep the transmission secure.
Navitus Health Solutions Fax Number
Confirm the fax with the Navitus Health Solutions prior-authorization or appeals team, since each request type routes to its own intake line
Hours: The machines accept faxes any time, while a pharmacy benefit manager actions them on the normal weekday schedule.
Send a Fax NowWhat You Can Fax to Navitus Health Solutions
- Step-therapy exception forms
- Prescriber statements and clinical notes
- Specialty-drug enrollment forms
- Explanation-of-benefits inquiries
- Appeals of denied coverage
How a claim moves at Navitus Health Solutions
Claims at Navitus Health Solutions are handled by the pharmacy claims department on your open file. Group the requested documents into one fax so nothing is processed out of context. Confirm the current claims fax with Navitus Health Solutions before you send, since these lines change.
Prior authorizations at Navitus Health Solutions
Authorization requests — a PA, a coverage determination — have their own desk at Navitus Health Solutions. Mark an urgent request clearly so it is not queued as a routine authorization. Confirm the current PA fax with Navitus Health Solutions before sending a time-sensitive request.
The secure way to fax Navitus Health Solutions
The risk with a claim or authorization bound for Navitus Health Solutions is not the fax itself but an unsecured tool. HIPAA's Security Rule expects covered entities to protect PHI in transit, and the same care applies to how you send it in. Send FAX Mail encrypts pages in transit and keeps a confirmation of delivery — a safer route to Navitus Health Solutions than a public machine, from $12.99/month.
Faxing to Navitus Health Solutions — FAQ
Every page should carry your member ID and any claim or appeal reference number. On the cover sheet, name the pharmacy claims department or the receiving desk so it lands with the right team. Send it as one combined PDF so the pages stay in order. The identifiers matter as much as the document itself.
Incoming faxes to Navitus Health Solutions are not turned away by the hour, but processing is not immediate. The claims and service teams work weekday business hours. Nothing is processed on weekends or holidays. Confirm receipt of an appeal or authorization rather than assuming it was actioned.
Faxing documents to Navitus Health Solutions is fine as long as the transport is protected. A walk-in machine in a shared store cannot promise the confidentiality clinical records deserve. On Send FAX Mail you send from your phone or computer over an encrypted connection — safer for these documents to Navitus Health Solutions than a public machine. Handled that way, the documents stay protected end to end.
Get it from the department that will receive the document rather than an old listing. Ask member services whether the team you need takes fax and what its current number is. Keep the working number with your paperwork for next time. A confirmed line beats a guessed one on documents this sensitive.
Yes — a prior authorization or coverage determination commonly moves by fax on the PBM's form. Include the drug, the diagnosis, and the prescriber statement supporting the request. Use the specific form, where the intake fax is usually printed. Send the whole packet as one job so nothing arrives split. The result is a clean hand-off to the right desk at Navitus Health Solutions.
Need to fax Navitus Health Solutions?
Upload your document and send in under a minute. No fax machine needed.
7-day free trial · No credit card required