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Kanawha Hospice Care Fax Number — Send a Hospice Referral

A referral to Kanawha Hospice Care goes to the intake team that reviews new patients, so the destination line depends on the referral. As a community-based nonprofit hospice, Kanawha Hospice Care in Charleston, West Virginia receives faxed orders, records, and referral packets for hospice patients across the Appalachian region. Send the discharge summary with the medication list, physician orders, and prognosis documentation so intake can review without waiting on a second fax.

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Kanawha Hospice Care Fax Number

Use Kanawha Hospice Care's referral or records-request instructions to find where to send documents

Hours: Referral and records staff work weekday business hours, while the on-call hospice nurse fields urgent comfort-care orders any time.

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What You Can Fax to Kanawha Hospice Care

  • Medical records and release-of-information (ROI) authorizations
  • The signed hospice election statement
  • Interdisciplinary group (IDG) plan-of-care updates
  • The certification of terminal illness (CTI)
  • Physician orders and verbal-order signatures
Tip: Mark all pages with the patient identifiers (name, date of birth, record number) that Kanawha Hospice Care needs to reconnect a split record. Direct the cover sheet to the admissions and referral office or the office handling the request, with a callback number for questions. Group the pages into a single fax and hold onto the confirmation in case you need to prove it arrived.

Starting hospice care with Kanawha Hospice Care by fax

A discharge planner sending a patient to Kanawha Hospice Care reaches the admissions office that opens the hospice case. Include the face-to-face (F2F) encounter note and the attending physician's contact information. A same-day hospice referral is time-sensitive, so confirm the office received it.

Faxing the hospice election and CTI to Kanawha Hospice Care

Faxing the hospice election paperwork to Kanawha Hospice Care means reaching the intake office that processes the CTI and the benefit election. Both the hospice medical director and, initially, the attending physician sign the certification for the first benefit period. Note the attending physician and a callback number so the team can verify a question.

Faxing PHI to Kanawha Hospice Care the compliant way

Faxing PHI to Kanawha Hospice Care is allowed, but the service you use has to protect it. HIPAA permits faxing PHI over a compliant, encrypted service — not a shared office machine or a free app. Send FAX Mail encrypts pages in transit and includes HIPAA from the Professional plan at $39.99/month, with the Business plan at $79.99/month for higher volume — a safer route for records going to Kanawha Hospice Care than a public machine.

Faxing to Kanawha Hospice Care — FAQ

Not one central number. The line for medical records is separate from the one for admission intake. Ask for the office you actually need to get the right number. Which line is right depends on the office, not the organization as a whole.

Every page should carry the patient's full name, date of birth, and record number. Note the target office — medical records, admission intake, or the hospice care team — on the cover sheet. That routing detail is what lets Kanawha Hospice Care reconnect the documents if they separate. The identifiers matter as much as the records themselves.

Incoming faxes to Kanawha Hospice Care are never turned away by the hour, but processing is not always immediate. Processing at medical records generally runs Monday through Friday during business hours. Time-critical orders are picked up at any hour by the on-call hospice clinician. Routine copies follow the office's normal queue rather than jumping ahead.

Faxing records to Kanawha Hospice Care is fine under HIPAA as long as the service is compliant. The risk is not the fax itself but an unsecured tool, so a free app or a public machine will not do. Send FAX Mail's Business plan at $79.99/month is HIPAA-compliant and suited to charts sent to Kanawha Hospice Care. Compliance is about how the pages travel, not only where they land at Kanawha Hospice Care.

Send the election statement and CTI to the hospice admissions team. Ask Kanawha Hospice Care for the current hospice intake line first. Attach the DNR or POLST and the discharge summary for the referral. Put the patient identifiers on every page so it is matched cleanly. Doing it that way avoids the most common cause of a delay.

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