Question 1

What insurance paperwork do Kansas agencies typically send by fax?

Accepted Answer

First notice of loss forms, signed policy applications, claim supporting documents, adjuster field reports, and certificates of insurance are the usual ones. Producer licensing and appointment correspondence to and from the Kansas Department of Insurance also tends to go by fax because the timestamped record is simple to attach to the policy file.

Question 2

Does Send FAX Mail satisfy the data security rules Kansas carriers follow?

Accepted Answer

Transmissions are encrypted with TLS in transit and stored with AES-256 at rest, which lines up with the Insurance Data Security Model Law the Kansas Department of Insurance has adopted from the NAIC, as well as the HIPAA and Gramm-Leach-Bliley standards that apply to health and life lines. Each send and receive is logged with a timestamp, so you keep the audit trail a market conduct examination will ask about.

Question 3

Are health insurance records protected to a HIPAA standard?

Accepted Answer

Yes. Carriers and agencies handling protected health information on group health, life, or disability lines should use the Business plan at $54.99/mo, which includes HIPAA-grade handling. Inbound fax PDFs on that tier are never attached to an email; staff download them inside an authenticated dashboard session, which keeps protected records out of mailboxes.

Question 4

Can a multi-office agency run more than one fax number?

Accepted Answer

Choosing a fax number is free, and one account can hold several numbers, which suits agencies that want a separate line for personal lines, commercial lines, and claims intake. The Business plan covers five numbers under a single login if a larger Kansas agency needs to split traffic by department or branch.

Question 5

How does the cost compare with keeping a fax machine at the agency?

Accepted Answer

Plans start at $12.99/mo, with no per-page billing; if your volume outgrows a plan's monthly allowance you move up a tier rather than paying for individual pages. For a Kansas agency sending claim packets and licensing forms to the Kansas Department of Insurance, that runs well below the price of a dedicated analog line plus a machine, and every page stays searchable in one place.

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