Question 1

Does Send FAX Mail meet HIPAA requirements for a Michigan practice?

Accepted Answer

Yes. Faxes move over TLS-encrypted connections and are stored with AES-256 encryption, which covers both the federal HIPAA standard and the state privacy expectations enforced by the Michigan Department of Health. Covered entities should use the Business plan at $54.99/month, which includes a signed Business Associate Agreement.

Question 2

Which documents do Michigan providers send most through fax?

Accepted Answer

Referrals to specialists, lab and imaging orders, prescription and prior authorization requests, and signed patient consent forms make up the bulk of it. These are the workflows where a timestamped delivery confirmation matters, since the receiving lab, pharmacy, or payer expects proof the document arrived.

Question 3

Can a small Michigan clinic afford online fax?

Accepted Answer

Paid plans start at $12.99/month, and selecting a fax number costs nothing extra. A solo provider in Lansing or Ann Arbor typically pays far less than the cost of a dedicated phone line and a physical machine, and a 7-day free trial lets a clinic try sending before subscribing. If a practice's referral volume outgrows its plan allowance, the next plan up adds the pages rather than charging per page.

Question 4

Do I need new hardware to switch from our fax machine?

Accepted Answer

No. Everything runs through email and the browser, so staff send a fax by attaching a PDF and receive incoming faxes as files. There is no machine to maintain and no analog line to keep paying for.

HIPAA-Compliant Fax for Michigan Healthcare Providers

Regulations & Compliance

Key Institutions

Healthcare Fax in Michigan — FAQ

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