Question 1

Does Send FAX Mail support a Business Associate Agreement for Connecticut covered entities?

Accepted Answer

Yes. A BAA is available for any Connecticut practice or hospital that qualifies as a HIPAA covered entity. Combined with TLS-encrypted transmission and AES-256 storage, it covers the privacy obligations the Connecticut Department of Health and the CT Board of Medical Examiners hold providers to.

Question 2

Which documents do CT medical offices send through us most?

Accepted Answer

Referrals, lab and imaging orders, prescription and prior authorization requests, and signed patient consent forms make up the bulk of it. These are exactly the workflows where a documented delivery trail matters, which is why fax has held on across Connecticut healthcare even as other channels came and went.

Question 3

Do inbound faxes with patient data get emailed to me?

Accepted Answer

Not on HIPAA tiers. On the Business plan and above, inbound fax PDFs containing PHI are never sent as email attachments. You get a notification and download the document inside your authenticated dashboard session instead, which keeps the file off open email.

Question 4

What does it cost a Connecticut practice?

Accepted Answer

Plans start at $12.99 a month, and the HIPAA-eligible Business plan runs $54.99 a month. Each tier comes with a monthly page allowance and no per-page charges, so a practice that outgrows its plan during a heavy stretch of referrals simply moves up to one with a larger allowance rather than tracking incremental fees.

Question 5

Can our whole CT clinic share one account?

Accepted Answer

Yes. Higher plans cover multiple users and additional fax numbers, so front desk, billing, and clinical staff can work from the same account. Choosing your fax numbers is free, including local Connecticut numbers.

HIPAA-Compliant Fax for Connecticut Healthcare Providers

Regulations & Compliance

Key Institutions

Healthcare Fax in Connecticut — FAQ

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