Question 1

Do Virginia state agencies accept faxed documents?

Accepted Answer

They do, and a number still request it. Offices including the Virginia Department of Administration accept fax for permit applications, records requests, and interagency correspondence. Send FAX Mail returns a delivery confirmation you can file alongside the submission.

Question 2

How does fax intersect with Virginia public records rules?

Accepted Answer

A fax an agency sends or receives can qualify as a public record under the Virginia Public Records Act and must be kept per the state's retention schedules. Send FAX Mail stores the full transmission log and the documents, making the retention and audit expectations from the Department of Administration easier to meet. There's no paper file to comb through when a request lands.

Question 3

What does it cost a Virginia government office?

Accepted Answer

Plans start at $12.99 a month, with larger allowances for high-volume agencies. Number selection is free, and an office that exceeds its monthly page allowance moves up to a higher tier rather than tracking per-page charges. Consolidating onto one account generally beats the cost of fax machines and phone lines scattered across departments.

Question 4

Can multiple Virginia departments share a single account?

Accepted Answer

Yes. Each department can hold its own fax number while every fax flows into one searchable history. That shared log helps when records connected to the General Assembly or another office are requested. All the departments draw from the plan's single monthly page allowance, and the agency moves up a tier if that pool runs short.

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