Question 1

Will Massachusetts agencies accept a fax sent from Send FAX Mail?

Accepted Answer

Yes. State and local offices, including those under the Secretary of the Commonwealth, routinely take permit applications, records requests, and interagency correspondence by fax. Each send returns a confirmation page, which is what most official submission processes want as proof of delivery.

Question 2

How does faxing line up with the Massachusetts Public Records Law?

Accepted Answer

A faxed document and its transmission record can both fall under the Public Records Law and have to be kept for the period set in the Commonwealth's retention schedules. Send FAX Mail stores complete logs and copies, so an office can satisfy a records request without digging through paper files.

Question 3

Can different departments keep separate fax numbers?

Accepted Answer

Yes. Larger plans support multiple Massachusetts numbers, so a clerk's office, a permitting desk, and a procurement team can each run their own line. Picking those numbers is free, which makes it easy to route incoming faxes to the right department.

Question 4

What does it cost a Massachusetts municipal office?

Accepted Answer

Plans start at $12.99 a month, with higher tiers for offices that send a lot of pages; an office that reaches its monthly allowance moves up a tier rather than paying anything per page. That generally costs far less than keeping physical fax machines and dedicated phone lines across multiple buildings.

Online Fax for Massachusetts Government Agencies

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Government Fax in Massachusetts — FAQ

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