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CVS Pharmacy Fax Number — How to Fax a Prescription or Refill Request

CVS Pharmacy runs thousands of retail pharmacy counters, and each store keeps its own local fax line rather than sharing one national number. Prescribers usually send new prescriptions electronically through Surescripts e-prescribing, but a paper prescription, a refill authorization, or a prior authorization still moves by fax to the individual store filling it. The fax number that reaches the right counter is printed on the store's refill-request cover sheet, tied to that pharmacy's phone number, and confirmed fastest by calling the location directly. If you are a patient transferring a prescription, ask the store for its pharmacy fax before you send anything.

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CVS Pharmacy Fax Number

Confirm the fax number with your specific CVS Pharmacy location

Hours: Most CVS pharmacy counters run daily, often 9:00 AM to 8:00 PM or later on weekdays with shorter weekend hours; a fax sent overnight is processed when the pharmacy team reopens.

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What You Can Fax to CVS Pharmacy

  • Paper prescriptions from a prescriber's office
  • Refill authorization responses
  • Prior authorization forms for a covered drug
  • Prescription transfer requests between pharmacies
  • Updated insurance or coverage information
Tip: Address the cover sheet to the pharmacy at the exact store you want, because a fax sent to a different CVS won't be rerouted. Prescriptions carry protected health information, so use a HIPAA-eligible service — Send FAX Mail's Business plan at $79.99/month qualifies — and keep the delivery receipt as proof the fax reached the counter. Include the patient's name, date of birth, and drug name on the page itself, not only the cover.

Faxing to CVS Pharmacy — FAQ

Electronic prescriptions arrive through Surescripts already structured and legible, which cuts transcription errors and speeds up filling. Fax is still accepted for offices that don't e-prescribe, for paper scripts, and for authorization paperwork, but the store will point most prescribers to the electronic route first.

Federal rules limit faxed controlled substances to specific situations, such as certain hospice, long-term-care, or Schedule III–V cases, and many are required to be e-prescribed or presented on paper instead. Check with the individual pharmacist about what that store will accept before faxing, because they enforce both federal and state limits.

Usually the receiving CVS pharmacist contacts your old pharmacy directly to pull the prescription, so you rarely fax it yourself. If your prescriber needs to send a fresh prescription to complete the transfer, get the destination store's pharmacy fax from that location first.

A refill request drops into the store's queue and is worked as the pharmacy staff process the day's authorizations, typically the same business day it arrives during open hours. Sending it during the counter's operating window rather than overnight gets it seen sooner.

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